Customer Experience Specialist

19 hours ago


Birmingham, Birmingham, United Kingdom Birmingham City Football Club plc Full time
Job Title: Customer Experience Specialist

Birmingham City Football Club is seeking a skilled and customer-focused individual to join our team as a Customer Experience Specialist. This role involves enhancing the matchday experience for supporters by providing exceptional customer service and addressing their inquiries, complaints, and feedback.

The ideal candidate will have previous experience in customer service, excellent communication skills, and the ability to work collaboratively with a team. They should also be able to build positive relationships with supporters and maintain a high level of integrity and discretion.

Key Responsibilities:
- Providing exceptional customer service and addressing supporter inquiries, complaints, and feedback.
- Working collaboratively with the team to enhance the matchday experience for supporters.
- Building positive relationships with supporters and maintaining a high level of integrity and discretion.

Requirements:
- Previous experience in customer service.
- Excellent communication skills.
- Ability to work collaboratively with a team.
- Ability to build positive relationships with supporters and maintain a high level of integrity and discretion.

Salary: £25,000 - £30,000 per annum. The salary is negotiable based on experience.

  • Birmingham, Birmingham, United Kingdom GES - Global Experience Specialists Full time

    Discover a rewarding career in live events and exhibitions with GES - Global Experience Specialists. Our Customer Care Team is the backbone of our customer service, delivering top-notch support to exhibitors across the UK. Based in Birmingham with the flexibility of hybrid working, you'll be at the forefront of delivering exceptional service through various...


  • Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full time

    About UsScS - Sofa Carpet Specialist is one of the UK's leading sofa specialists with numerous retail parks across the country.We have over retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland.Our primary product focus is helping customers create their dream home, and that's where you...


  • Birmingham, Birmingham, United Kingdom EG Group Full time

    Job OverviewWe are seeking a motivated and enthusiastic Customer Experience Specialist to join our team at KFC in Birmingham. As a key member of our front-of-house team, you will play a vital role in delivering exceptional customer experiences that leave a lasting impression.


  • Birmingham, Birmingham, United Kingdom Acivico Full time

    Job Role OverviewWe are currently seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist.Key ResponsibilitiesSupport the Building Regulations function at Acivico, providing exceptional customer service and ensuring seamless delivery of projects.Register applications, oversee projects from inception to...


  • Birmingham, Birmingham, United Kingdom Midland Heart Full time

    Delivering Exceptional Customer ServiceWe are seeking a skilled Customer Experience Specialist to join our Customer Contact Centre in Birmingham. As a key member of our team, you will provide first-class customer service to our 70,000 tenants across the Midlands. This includes handling inbound calls, emails, and social media inquiries, taking ownership of...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Customer Experience Specialist to join our team in Birmingham, United Kingdom. As a key member of our retail team, you will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and...


  • Birmingham, Birmingham, United Kingdom GES - Global Experience Specialists Full time

    Job Description  As a 3D Project Manager at GES - Global Experience Specialists, you will play a critical role in delivering successful live events marketing projects. Your key responsibilities will include:  Client Engagement  Conduct face-to-face briefings with clients to initiate planning.Develop comprehensive work schedules based on client...


  • Birmingham, Birmingham, United Kingdom M&Co Full time

    About Us: At M&Co, we pride ourselves on providing an exceptional shopping experience for our customers. We are committed to delivering high-quality products and services in a friendly and welcoming environment.Job Summary: As a Retail Customer Experience Specialist, you will play a key role in ensuring that our customers receive an outstanding level of...


  • Birmingham, Birmingham, United Kingdom ScS Full time

    We are seeking a motivated Customer Experience Specialist to join our team in Castle Vale. As a key member of our Retail team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.About the RoleAs a Customer Experience Specialist, your primary responsibility will be to welcome customers into our store, provide...


  • Birmingham, Birmingham, United Kingdom Accor Full time

    At Accor, we strive to provide exceptional guest experiences and build meaningful connections with customers while maintaining a professional demeanor. We are looking for an ambitious customer experience specialist who can thrive in our dynamic environment.">Key Responsibilities:Welcome guests warmly and make them feel valuedFoster loyalty by delivering...


  • Birmingham, Birmingham, United Kingdom Bighornlaw Full time

    We're seeking an enthusiastic, highly-motivated customer service professional to provide exceptional experiences for our customers. This role requires a strong background in service, with exceptional communication, listening, and problem-solving skills. If you enjoy interacting with people and are interested in career growth and development, we encourage you...


  • Birmingham, Birmingham, United Kingdom Next Full time

    About the Role:We are looking for a talented Sales Team Member to join our fast-paced store team. As a Sales Team Member, you will be responsible for offering outstanding service and excellent stock operations to our customers.About You:A friendly, calm, and efficient individual who is always looking for ways to help.Excited about the challenge of a varied...

  • Sales Assistant

    1 week ago


    Birmingham, Birmingham, United Kingdom Frasers Group Full time

    About Evans CyclesWe're a leading cycling retailer with a rich history dating back to 1921. Our passion for knowledge, value, and exceptional customer service has driven our growth from a local shop in London to nationwide stores and an online presence.Job DescriptionWe're seeking a Sales Assistant to join our team as a Customer Experience Specialist. As a...


  • Birmingham, Birmingham, United Kingdom GES - Global Experience Specialists Full time

    About GES EMEAWe are a dynamic organization at the forefront of innovative marketing strategies, seeking a highly skilled Marketing Automation Specialist to spearhead our full customer lifecycle program.


  • Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    We are seeking a dynamic Sales Development Specialist to join our team at Global Experience Specialists.The ideal candidate will be a sales enthusiast with a keen eye for market opportunities and a proactive approach to networking. You will play a pivotal role in expanding our reach by generating high-quality leads in the exhibition marketplace, working...


  • Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Marketing Automation SpecialistWe are seeking a highly skilled Marketing Automation Specialist to join our team at Global Experience Specialists.About the RoleThis is an exciting opportunity for a creative and analytical individual to drive growth and retention strategies using cutting-edge technology.Key ResponsibilitiesCraft and execute the ultimate...


  • Birmingham, Birmingham, United Kingdom GES - Global Experience Specialists Full time

    About the RoleWe are seeking an experienced Inventory Management Specialist to join our team at GES - Global Experience Specialists. In this role, you will be responsible for managing daily inventory operations, ensuring accurate and efficient execution of stock handling and material flow.Key Responsibilities:Manage daily inventory operations, ensuring...


  • Birmingham, Birmingham, United Kingdom KPI People Full time

    Delivering Excellent Customer ServiceKPI People has partnered with a leading dealership in Birmingham to find a skilled Service Advisor who can provide exceptional customer service and support throughout the vehicle servicing process. This Temporary/Contract role offers a competitive hourly rate and flexible contract length.To succeed in this position, you...


  • Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Unlock Business Growth with Our Marketing Automation SpecialistWe're seeking a skilled Marketing Automation Specialist to drive our customer lifecycle program and boost growth and retention strategies. As a creative and analytical leader, you'll spearhead email marketing, lead generation, and analytics, collaborating closely with our marketing team and...


  • Birmingham, Birmingham, United Kingdom Jardine Motors Group Full time

    Company OverviewJardine Motors Group is a leading dealership with 50 locations across the UK, representing 13 prestigious car brands. Our commitment to delivering exceptional customer experiences has earned us a place in the Inclusive Top 50 UK Employers list.We value diversity and inclusivity, striving to create a workplace where everyone feels welcome and...