Customer Experience Specialist
19 hours ago
Birmingham City Football Club is seeking a skilled and customer-focused individual to join our team as a Customer Experience Specialist. This role involves enhancing the matchday experience for supporters by providing exceptional customer service and addressing their inquiries, complaints, and feedback.
The ideal candidate will have previous experience in customer service, excellent communication skills, and the ability to work collaboratively with a team. They should also be able to build positive relationships with supporters and maintain a high level of integrity and discretion.
Key Responsibilities:
- Providing exceptional customer service and addressing supporter inquiries, complaints, and feedback.
- Working collaboratively with the team to enhance the matchday experience for supporters.
- Building positive relationships with supporters and maintaining a high level of integrity and discretion.
Requirements:
- Previous experience in customer service.
- Excellent communication skills.
- Ability to work collaboratively with a team.
- Ability to build positive relationships with supporters and maintain a high level of integrity and discretion.
Salary: £25,000 - £30,000 per annum. The salary is negotiable based on experience.
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Global Experience Specialist
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