Customer Experience Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Acivico Full time

Job Role Overview

We are currently seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist.

Key Responsibilities

  1. Support the Building Regulations function at Acivico, providing exceptional customer service and ensuring seamless delivery of projects.
  2. Register applications, oversee projects from inception to completion, address queries, schedule inspections, and manage financial aspects of applications.
  3. Work collaboratively with the team to ensure the highest standard of customer experience is achieved.

Requirements

  • Experience working in a building support role in administration or a customer-serving role in general.
  • Excellent communication skills, both written and verbal.
  • Ability to take ownership and responsibility for work.
  • Strong team player with excellent interpersonal skills.
  • Understanding of the relationship between building control and serving the community.


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