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Customer Experience Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Bighornlaw Full time

We're seeking an enthusiastic, highly-motivated customer service professional to provide exceptional experiences for our customers. This role requires a strong background in service, with exceptional communication, listening, and problem-solving skills. If you enjoy interacting with people and are interested in career growth and development, we encourage you to apply.

We offer:

  • Flexible Work Arrangements: Enjoy a balance of remote and in-office work.
  • Comprehensive Training: Receive hands-on training to excel in your role.
  • Travel Opportunities: Participate in all-expenses-paid trips to exciting destinations.
  • Early Access to Earnings: Get paid promptly for your work.
  • Cash Bonuses: Reward your dedication and hard work.
  • Supportive Team Environment: Join a team dedicated to your success.
Responsibilities
  • Make warm calls to interested customers
  • Deliver exceptional service: Ensure customer satisfaction and retention
  • Manage accounts: Build and maintain customer relationships for ongoing business
  • Keep track of customer accounts and make updates with new account information as necessary
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Qualifications
  • One year or more of customer service and sales experience (recommended)
  • Excellent Listening and Communication Skills
  • Laptop and/or iPad
  • High-Speed Internet
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
Compensation

$60,000 - $70,000 yearly