Automotive Customer Experience Specialist
4 days ago
We are seeking a skilled Automotive Customer Experience Specialist to join our team at Steven Eagell Limited in Birmingham. As an experienced Service Advisor, you will be responsible for providing exceptional customer service and ensuring every client has a positive experience.
The estimated annual salary for this position is around £32,500. We offer a competitive remuneration package that includes car benefits, 25 days of holiday, company pension scheme, sick pay, and a health and wellbeing programme.
Key Responsibilities:
- Provide exceptional customer service and ensure every client has a positive experience.
- Build rapport with clients to understand their service and repair requirements.
- Provide accurate estimates and introduce clients to the appropriate technician.
- Schedule work, considering workshop/body shop utilisation targets, job complexity, and parts availability.
- Encourage the sale of genuine parts and accessories and follow up with clients to ensure they are happy with the service provided.
- Work with colleagues and other teams to provide a seamless service to clients.
Required Skills and Qualifications:
- A proven high level of customer service skills and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
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