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Sales Assistant

1 month ago

Birmingham, Birmingham, United Kingdom Frasers Group Full time
About Evans Cycles

We're a leading cycling retailer with a rich history dating back to 1921. Our passion for knowledge, value, and exceptional customer service has driven our growth from a local shop in London to nationwide stores and an online presence.

Job Description

We're seeking a Sales Assistant to join our team as a Customer Experience Specialist. As a key member of our store staff, you'll be responsible for delivering outstanding customer service, providing product knowledge, and ensuring the store appearance is clean and organized.

Key Responsibilities:
  • Customer Service: Greet and assist customers in a friendly and professional manner, answering their questions and providing guidance on product selection.
  • Product Knowledge: Develop a deep understanding of our range of bicycles, components, accessories, and clothing, staying informed about the latest cycling trends and technologies.
  • Sales: Actively engage with customers to identify their needs and recommend appropriate products, upselling and cross-selling as necessary to meet sales targets.
  • Stock Management: Assist with inventory management, including restocking shelves, checking stock levels, and reporting any discrepancies.
  • Cash Handling: Accurately handle cash, credit card transactions, and other payment methods at the point of sale.
  • Merchandising: Assist with store merchandising, ensuring that products are displayed attractively and in an organized manner.
  • Safety: Promote and adhere to safety protocols, including ensuring that customers are fitted with appropriate safety gear.

This role involves variable hours, with some weeks potentially having no work offered due to business demands.