Digital Customer Experience Manager

1 week ago


Birmingham, Birmingham, United Kingdom Orlo Tech Full time
Job Overview

We are seeking an experienced Digital Customer Experience Manager to join our growing team at Orlo Tech. This is a fantastic opportunity to work with leading local government organisations, helping them deliver exceptional customer experiences through digital channels.

About the Role

The successful candidate will be responsible for developing and implementing strategies to drive customer adoption and retention of our digital conversations platform. You will work closely with customers to understand their business needs, objectives, and challenges, providing tailored support and guidance to ensure they get the most out of our solution.

As a key member of our Customer Success team, you will play a critical role in driving revenue growth, expanding our customer base, and improving overall customer satisfaction. If you have a passion for delivering exceptional customer experiences and a strong background in account management, we want to hear from you

Key Responsibilities
  • Develop and implement customer success strategies to drive adoption and retention of our digital conversations platform
  • Work closely with customers to understand their business needs, objectives, and challenges
  • Provide tailored support and guidance to customers to ensure they get the most out of our solution
  • Drive revenue growth, expand our customer base, and improve overall customer satisfaction
Requirements

To be successful in this role, you will need:

  • Proven experience in account management, preferably in a SaaS company or social media/digital/Comms role within the local government sector
  • An understanding of CRM platforms, ideally Microsoft Dynamics 365
  • Excellent communication and presentation skills, with the ability to confidently present to clients, stakeholders, and peers
  • A clean driving license, as travel may be required
What We Offer

In return for your expertise and enthusiasm, we offer a competitive salary of £40,000 - £60,000 per annum, depending on experience, plus a range of benefits including flexible working hours, remote work options, and a generous training and development budget.

Our office is located in the heart of Birmingham's bustling city centre, with easy access to public transport links and plenty of amenities nearby. We're proud to offer a fun and inclusive environment, with a team that's passionate about delivering exceptional customer experiences. If you're ready to take your career to the next level and join a dynamic team that's shaping the future of digital customer experience, apply now



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