Team Lead for Customer Experience

2 weeks ago


Birmingham, Birmingham, United Kingdom Costa Coffee Full time
Career Opportunity

This exciting role is ideal for a motivated and experienced leader who is passionate about delivering high-quality products and services. As a Team Lead for Customer Experience, you will be responsible for driving sales growth and improving profitability.

About the Job:
  • Manage store operations to ensure excellent customer service
  • Train and develop new team members to achieve their best
  • Foster a positive team environment and motivate colleagues to succeed
  • Collaborate with colleagues to drive sales growth and improve profitability
Benefits and Perks:
  • Competitive salary of £11.33 per hour, rising to £12.83 with training
  • Access to the Coca-Cola share scheme with matched contributions
  • 50% discount on food and drinks in Costa-owned stores
  • A smart pension with matched contributions up to 10%
  • The Costa Financial Support Fund for unexpected financial pressures
About Costa Coffee

We are a global coffee brand with a rich history and a passion for diversity, equity, and inclusion. Our culture values individuality and supports employees in shaping our future. Join us in making a positive impact on coffee-growing communities and local communities alike.

Estimated Salary: £40,000 - £55,000 per annum


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