Birmingham Customer Experience Lead

3 weeks ago


Birmingham, Birmingham, United Kingdom ea Change Full time
About the Role

We are seeking an experienced Birmingham Customer Experience Lead to join our team.

As a key member of the team, you will be responsible for leading the design and implementation of new processes and procedures to enhance customer experience.

You will work closely with stakeholders to ensure prompt and accurate responses to customer inquiries and meet agreed service level agreements (SLA's).

This is a great opportunity to join a dynamic and growing business and contribute to the development of our customer experience function.

Key Responsibilities
  • Lead the design and implementation of new processes and procedures
  • Ensure prompt and accurate responses to customer inquiries
  • Meet agreed SLA's
Requirements
  • 2 years experience in Customer Services with strong leadership and team building skills
  • Exposure to dealing with customer complaints across various channels
  • Financial Services background and ideally Retail Banking experience
  • Strong stakeholder engagement and stakeholder management skills
  • Experience of working within a small business previously

The successful candidate will have a strong understanding of customer experience principles and practices, as well as excellent communication and interpersonal skills.

What We Offer

We offer a competitive salary of £32-33K per annum, depending on experience.

This role offers a great opportunity to develop your skills and expertise in a dynamic and growing business.



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