Insurance Customer Service Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Bighornlaw Full time

At Bighornlaw, we are seeking an experienced Insurance Customer Service Specialist to join our team. This role is responsible for managing client communications, nurturing important relationships, and keeping track of policy details and documentation in a secured system.

About the Role

We're looking for a personable and enthusiastic insurance professional to help take our agency to the next level. As an Insurance Customer Service Specialist, you will play a critical role on our team with a strong focus on client services to foster ongoing sales and renewals.

Key Responsibilities:

  • Help create competitive quotes when it is time to issue renewals or make updates to a current policy.
  • Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations.
  • Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding.
  • Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process.
  • Communicate regularly with key industry reps regarding industry standards, insurance products, current rates, coverages, insurance policies, and carriers so that you are always ready to help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address new rules and policy updates.

About You

  • Jobseekers need to have basic computer skills and have the ability to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
  • Applicants must have an active insurance license in their state or be willing to get licensed in 90 days.
  • Relevant insurance experience as an insurance agent or other position is helpful but not required; training will be provided if your talents are a good match.
  • Candidates should have an Associates or Bachelor's degree, but all candidates with insurance industry experience will be considered.

Compensation

$50,000+ at goal



  • Birmingham, Birmingham, United Kingdom Zurich Insurance Full time

    We are seeking a Customer Service and Insurance Solutions Expert to join our team at Zurich Insurance.Job Overview:In this role, you will be responsible for analysing and underwriting new and existing business, building relationships with distribution partners, and delivering high-quality service to our customers.About the Role:You will provide innovative...


  • Birmingham, Birmingham, United Kingdom Zurich Insurance Full time

    We are Zurich Insurance, a strong and stable company with a sense of community, passionate about diversity and inclusion. We offer a supportive environment, comprehensive training, and opportunities for volunteering and charitable activity.Job Overview:As an Insurance Business Development Specialist, you will be responsible for analysing and underwriting new...


  • Birmingham, Birmingham, United Kingdom Zurich Australian Insurance Ltd. Full time

    Insurance Risk Management SpecialistAt Zurich, we're seeking a skilled and experienced Insurance Risk Management Specialist to join our team of professionals who are passionate about delivering innovative and creative insurance solutions to our customers. This exciting opportunity is based in Birmingham or Bristol, offering a unique chance to work in a...


  • Birmingham, Birmingham, United Kingdom Lawes Insurance Recruitment Full time

    Are you an experienced insurance professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and building strong relationships with clients?This exciting opportunity is a chance to join Lawes Insurance Recruitment as a Commercial Insurance Development Underwriter. In this role, you will be responsible for...


  • Birmingham, Birmingham, United Kingdom Zurich Insurance Full time

    Job OverviewWe are seeking a skilled Trade Risk Analyst to join our team in Birmingham or Bristol. As a Trading Underwriter, you will be responsible for analysing and underwriting existing business.About the RoleThis Market facing role requires strong communication and relationship-building skills with distribution partners. You will provide innovative...


  • Birmingham, Birmingham, United Kingdom Lawes Insurance Recruitment Full time

    Job DescriptionWe are seeking an experienced Insurance Underwriting Specialist to join our team at Lawes Insurance Recruitment. As a key member of our Motor Trade division, you will play a crucial role in analysing and evaluating motor trade and fleet insurance business.About the Role:You will contribute to the development and execution of branch plans for...


  • Birmingham, Birmingham, United Kingdom Lawes Insurance Recruitment Full time

    At Lawes Insurance Recruitment, we are seeking a highly skilled Insurance Specialist to join our team in Birmingham. With a salary of £32,000, this role offers an excellent opportunity for individuals with experience in claims, underwriting, or broking to showcase their skills.The ideal candidate will have a strong understanding of reinsurance portfolios...


  • Birmingham, Birmingham, United Kingdom Lawes Insurance Recruitment Full time

    Commercial Insurance Specialist Job SummarySalary: £53,000 - £57,000 per annum (dependent on experience)This exciting opportunity has arisen for a skilled Commercial Insurance Specialist to join our team at Lawes Insurance Recruitment.As a Trading and Risk Assessment Expert, you will play a crucial role in reviewing broker presentations and underwriting...


  • Birmingham, Birmingham, United Kingdom Allianz Insurance Plc Full time

    At Allianz Insurance Plc, we are seeking a seasoned professional to play a pivotal role in shaping our Client Relationship Management (CRM) approach. As an Insurance Solutions Specialist, you will drive growth and excellence within the company.You will collaborate closely with underwriting teams and distribution colleagues to identify opportunities for...


  • Birmingham, Birmingham, United Kingdom Lawes Insurance Recruitment Full time

    At Lawes Insurance Recruitment, we're seeking an experienced Insurance Claims Specialist to join our team. This exciting role offers a competitive salary of £42,500 - £52,000 per annum, depending on experience.The successful candidate will be responsible for managing Liability claims ranging from minor slips and trips through to establishing third-party...


  • Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

    At PIB Insurance Brokers, we are seeking a skilled Commercial Claims Professional to join our team in Birmingham.About the RoleThis exciting opportunity allows you to provide an excellent claims service to our clients, utilizing your proven claims handling experience within all classes of commercial claims.Key ResponsibilitiesEnsure professional and...


  • Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

    PIB Insurance Brokers is seeking a skilled Commercial Insurance Claims Handler to join its team in Birmingham. This is an excellent opportunity for someone with experience in all classes of commercial claims to provide exceptional service to clients.Job DescriptionProvide professional and efficient claims handling services to commercial clients.Work closely...


  • Birmingham, Birmingham, United Kingdom Zurich Insurance Full time

    Job OverviewZurich Insurance is a leading global provider of insurance solutions, and we are currently seeking an Assistant Insurance Underwriter to join our team. This role offers the opportunity to work in a dynamic and fast-paced environment, analyzing and underwriting new and existing business.The successful candidate will be responsible for...


  • Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

    Job Description:We are seeking an experienced Commercial Insurance Claims Handler to join our team at PIB Insurance Brokers in Birmingham. This role involves handling all classes of commercial claims, ensuring a high level of service to clients.In this position, you will utilize your proven claims handling experience to provide excellent claims service to...


  • Birmingham, Birmingham, United Kingdom FALCON INSURANCE Full time

    Falcon Insurance is a leading commercial and personal line insurance broker seeking an experienced sales advisor to join its successful sales team. As a key member of the team, you will play a pivotal role in generating sales for the company.Job Responsibilities:Meet customer requirements by identifying and selling relevant insurance productsMaintain strong...


  • Birmingham, Birmingham, United Kingdom FALCON INSURANCE Full time

    We are looking for an experienced sales professional to join our successful team at Falcon Insurance. This is a fantastic opportunity to work with one of the country's leading commercial and personal line insurance brokers. As a sales advisor, you will play a key role in generating sales and ensuring that customers' requirements are met via various insurance...

  • Sales Team Lead

    1 month ago


    Birmingham, Birmingham, United Kingdom FALCON INSURANCE Full time

    About the Role:This sales advisor position offers an excellent opportunity to work with a reputable insurance broker, generating sales and meeting customer needs. You will be responsible for providing exceptional customer service and ensuring customers receive the best possible insurance solutions.Key Responsibilities:Developing and maintaining relationships...


  • Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

    About the JobThis exciting opportunity for a Commercial Insurance Claims Handler involves ensuring that all classes of commercial claims are handled professionally and efficiently. You will be responsible for providing an exceptional claims service to our clients, with a strong focus on customer satisfaction.


  • Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

    PIB Insurance Brokers is committed to hiring a diverse and inclusive workforce, and we are proud to offer a range of opportunities for professionals looking to advance their careers in the insurance industry. As a Claims Specialist for Commercial Vehicles, you will play a critical role in ensuring that our clients receive exceptional service and support...


  • Birmingham, Birmingham, United Kingdom Zurich Insurance Full time

    Become a part of Zurich Insurance's dynamic team as an Insurance Risk Analyst. We are seeking an experienced professional to join our underwriting department in Birmingham or Bristol. As an Assistant Trading Underwriter, you will be responsible for analysing and underwriting new and existing business.About the RoleThis is a market-facing role, requiring...