Commercial Motor Insurance Handler

19 hours ago


Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

PIB Insurance Brokers is committed to hiring a diverse and inclusive workforce, and we are proud to offer a range of opportunities for professionals looking to advance their careers in the insurance industry. As a Claims Specialist for Commercial Vehicles, you will play a critical role in ensuring that our clients receive exceptional service and support throughout the claims process.

This is an exciting opportunity for someone with experience in Commercial Motor Insurance claims handling to take their career to the next level. As a member of our dynamic Claims team, you will be responsible for managing a portfolio of Motor Claims, developing and maintaining a full understanding of Acturis, and providing claims information and reports to clients and insurers.

Key responsibilities include:

  • Managing Motor Claims efficiently and effectively, ensuring service standards are met and/or exceeded
  • Developing and maintaining a full understanding of Acturis, using MS Excel, MS Word, and Outlook
  • Providing claims information and reports to the broking department and clients as required
  • Ensuring complex claims are handled according to group procedures
  • Acknowledging new claims to clients and insurers, keeping them informed, and achieving the best outcome on each claim

To succeed in this role, you will need:

  • Robust Commercial Motor Insurance claims handling experience, combined with strong commercial awareness and knowledge of insurance claims procedures
  • Passion for delivering exceptional customer service, applying TCF and KYC methodologies
  • Acturis system knowledge (desirable but not essential)
  • Cert CII or working towards it, with a willingness to undertake the qualification in the future

In return, we offer a competitive salary of £35,000-£45,000 per annum, depending on experience, plus a range of benefits including hybrid working, a competitive holiday allowance, death in service benefit, company pension scheme, parking, and enhanced maternity and paternity leave packages.



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