Claims Specialist for Commercial Vehicles
3 weeks ago
Are you looking for a challenging and rewarding career opportunity in the insurance industry? Do you have experience in Commercial Motor Insurance claims handling and a passion for delivering exceptional customer service? If so, we would love to hear from you As a Motor Claims Handler at PIB Insurance Brokers, you will play a critical role in ensuring that our clients receive the highest level of service and support throughout the claims process.
In this role, you will be responsible for managing a portfolio of Motor Claims from first notification to settlement, ensuring service standards are met and/or exceeded. You will work closely with clients and insurers, providing claims information and reports as required, and ensuring that complex claims are handled according to group procedures.
Key responsibilities include:
- Managing Motor Claims efficiently and effectively, ensuring service standards are met and/or exceeded
- Developing and maintaining a full understanding of Acturis, using MS Excel, MS Word, and Outlook
- Providing claims information and reports to the broking department and clients as required
- Ensuring complex claims are handled according to group procedures
- Acknowledging new claims to clients and insurers, keeping them informed, and achieving the best outcome on each claim
To succeed in this role, you will need:
- Robust Commercial Motor Insurance claims handling experience, combined with strong commercial awareness and knowledge of insurance claims procedures
- Passion for delivering exceptional customer service, applying TCF and KYC methodologies
- Acturis system knowledge (desirable but not essential)
- Cert CII or working towards it, with a willingness to undertake the qualification in the future
In return, we offer a competitive salary of £35,000-£45,000 per annum, depending on experience, plus a range of benefits including hybrid working, a competitive holiday allowance, death in service benefit, company pension scheme, parking, and enhanced maternity and paternity leave packages.
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