Motor Insurance Claims Professional

3 weeks ago


Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

We are seeking a highly skilled and experienced Motor Insurance Claims Professional to join our dynamic Claims team at PIB Insurance Brokers. This is an excellent opportunity for someone with robust Commercial Motor Insurance claims handling experience to progress their career in a collaborative and fast-paced environment.

As a Commercial Motor Insurance Handler, you will be responsible for managing a portfolio of Motor Claims from first notification to settlement, ensuring service standards are met and/or exceeded. You will work closely with clients and insurers, providing exceptional customer service while adhering to compliance, FCA regulations, and business policies & procedures.

Key responsibilities include:

  • Managing Motor Claims efficiently and effectively
  • Developing and maintaining a full understanding of Acturis
  • Providing claims information and reports to the broking department and clients as required
  • Ensuring complex claims are handled according to group procedures
  • Acknowledging new claims to clients and insurers, keeping them informed, and achieving the best outcome on each claim

To succeed in this role, you will need:

  • Robust Commercial Motor Insurance claims handling experience, combined with strong commercial awareness and knowledge of insurance claims procedures
  • Passion for delivering exceptional customer service, applying TCF and KYC methodologies
  • Acturis system knowledge (desirable but not essential)
  • Cert CII or working towards it, with a willingness to undertake the qualification in the future

In return, we offer a competitive salary of £35,000-£45,000 per annum, depending on experience, plus a range of benefits including hybrid working, a competitive holiday allowance, death in service benefit, company pension scheme, parking, and enhanced maternity and paternity leave packages.



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