Motor Claims Specialist
15 hours ago
We are currently seeking a skilled Motor Claims Handler to join our dynamic Claims team.
The successful candidate will be responsible for managing a portfolio of Motor Claims from initial notification to settlement, ensuring service standards are met or exceeded.
The ideal candidate will possess:
- Robust experience in Commercial Motor Insurance claims handling, coupled with strong commercial awareness and full understanding of insurance claims procedures
- A passion for delivering exceptional customer service experiences, applying TCF and KYC methodologies
- Acturis system knowledge (desirable but not essential), proficiency in MS Excel, MS Word, and Outlook
- Cert CII, or working towards this certification or keen to pursue it in the future
- Highly developed organisational skills, including great time management
- Excellent communication skills, both verbal and written
We offer a competitive salary of £42,000 - £62,000 per annum, along with a range of benefits, including hybrid working, a generous holiday allowance, death in service benefit, company pension scheme, parking at the office, and more.
Our comprehensive learning & development framework provides opportunities for professional growth and includes apprenticeships available to all employees.
We strive to reduce our environmental impact responsibly and encourage individual actions to decrease our carbon footprint.
Responsibilities:
- Effectively manage Motor Claims, ensuring high service quality
- Maintain an organised diary system for all claims, chasing them as needed
- Develop a comprehensive understanding of Acturis
- Supply the broking department and clients with claims information and reports when necessary
- Handle complex claims according to group procedures
- Acknowledge new claims to both clients and insurers, informing clients and striving for optimal outcomes
- Generate claims reports when required
- Attend client meetings and present claims information when necessary
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