Motor Claims Specialist

15 hours ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
About the Role

We are currently seeking a skilled Motor Claims Handler to join our dynamic Claims team.

The successful candidate will be responsible for managing a portfolio of Motor Claims from initial notification to settlement, ensuring service standards are met or exceeded.

The ideal candidate will possess:

  • Robust experience in Commercial Motor Insurance claims handling, coupled with strong commercial awareness and full understanding of insurance claims procedures
  • A passion for delivering exceptional customer service experiences, applying TCF and KYC methodologies
  • Acturis system knowledge (desirable but not essential), proficiency in MS Excel, MS Word, and Outlook
  • Cert CII, or working towards this certification or keen to pursue it in the future
  • Highly developed organisational skills, including great time management
  • Excellent communication skills, both verbal and written

We offer a competitive salary of £42,000 - £62,000 per annum, along with a range of benefits, including hybrid working, a generous holiday allowance, death in service benefit, company pension scheme, parking at the office, and more.

Our comprehensive learning & development framework provides opportunities for professional growth and includes apprenticeships available to all employees.

We strive to reduce our environmental impact responsibly and encourage individual actions to decrease our carbon footprint.

Responsibilities:

  • Effectively manage Motor Claims, ensuring high service quality
  • Maintain an organised diary system for all claims, chasing them as needed
  • Develop a comprehensive understanding of Acturis
  • Supply the broking department and clients with claims information and reports when necessary
  • Handle complex claims according to group procedures
  • Acknowledge new claims to both clients and insurers, informing clients and striving for optimal outcomes
  • Generate claims reports when required
  • Attend client meetings and present claims information when necessary


  • Birmingham, Birmingham, United Kingdom Direct Line Group Full time

    About the Role\At Direct Line Group, we're seeking an exceptional Motor Claims Support Specialist to join our Motor Fulfilment team in Birmingham. This is a fantastic opportunity to make a real impact on our customers' experience.This role involves arranging inspections of vehicles following a motor claim and ensuring efficient routes for our external...


  • Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

    Stride Resource Management Ltd is seeking a skilled Lead Motor Claims Specialist to join their team. As a seasoned expert in motor fraud investigations, you will be responsible for conducting thorough examinations, completing phone interviews, and maintaining accurate records.This role requires strong technical expertise, effective record-keeping skills, and...


  • Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    Job OpportunityClyde & Co, a leading global law firm, is seeking an experienced Motor Fraud Claims Specialist to join our team in Birmingham. As a key member of our defendant firm, you will play a crucial role in handling motor fraud claims.About the RoleWe are looking for a skilled and motivated individual with experience in motor fraud claims gained in a...


  • Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

    Job OverviewAt PIB Insurance Brokers, we are seeking a skilled Motor Claims Handler to join our dynamic and collaborative team.The ideal candidate will take responsibility for handling a portfolio of Motor Claims from first notification to settlement.Utilize know your customer (KYC) principles to prioritize customer needs.Collaborate with colleagues to...


  • Birmingham, Birmingham, United Kingdom Direct Line Group Careers Full time

    About the RoleWe are seeking an experienced Motor Claims Support Specialist to join our Birmingham-based Motor Fulfilment team. In this role, you will be responsible for providing support and managing the external engineers' workload by arranging inspections of vehicles following a motor claim.Key ResponsibilitiesAchieve and exceed key customer metrics while...


  • Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    About the RoleWe are seeking an experienced Insurance Fraud Specialist to join our team in Birmingham, focusing on motor claims. This exciting opportunity will involve working with a variety of insurance companies and commercial organizations.Job DescriptionAs an Insurance Fraud Specialist, you will be responsible for:Managing a full caseload of motor fraud...

  • Claims Advisor

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Direct Line Insurance Group Full time

    Job DescriptionThis is an exciting opportunity for a skilled Motor Claims Support Advisor to join our team in Birmingham. As a Motor Claims Support Advisor, you will play a crucial role in ensuring that our customers receive a seamless experience when making a motor claim.ResponsibilitiesManage the external engineers' workload efficiently to ensure that...


  • Birmingham, Birmingham, United Kingdom Aston Charles Full time

    We are seeking a highly skilled Motor Claims Handler to join our team at Aston Charles, a leading General Insurance and Financial Services Recruitment company. As a Motor Claims Handler, you will be responsible for handling Own Damage and 3rd Party claims for Private and Commercial vehicles.This is a 100% home-based role that requires strong communication...


  • Birmingham, Birmingham, United Kingdom hireful Full time

    About the Role:We are offering a competitive salary of £45,000 per annum for this exciting opportunity. As a Motor Insurance Claims Handler, you will be responsible for handling a portfolio of Motor Claims from first notification to settlement.


  • Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

    About Stride Resource Management LtdWe are currently looking for a highly skilled Motor Claims Investigator to join our team, based in the UK. The successful candidate will be responsible for investigating loss and damage claims in detail, validating policy coverage, and providing guidance to policyholders regarding indemnity, legal liability, and claims...


  • Birmingham, Birmingham, United Kingdom Direct Line Insurance Group Full time

    About the RoleThis is a fantastic opportunity to join our Motor Fulfilment team as a Motor Claims Support Advisor on a full-time and permanent basis in Birmingham. As a Motor Claims Support Advisor, you will play a pivotal role in ensuring that our customers receive a seamless experience when making a motor claim.Key ResponsibilitiesArrange inspections of...


  • Birmingham, Birmingham, United Kingdom Aston Charles Full time

    **About the Role**We are looking for an experienced Motor Claims Handler to join our team. The successful candidate will be responsible for dealing with Own Damage and 3rd Party claims, including Private and Commercial vehicles.This is a 100% home-based role, where you will be provided with all the necessary tools to excel in your position. You will work in...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    At Exchange Street Claims ltd, we're seeking an experienced property adjuster to join our team as an Agricultural Claims Specialist. This specialist role offers a fantastic opportunity for professional development and career growth in the agricultural and rural estates sector.We offer a competitive salary of £60,000 per annum, reflecting the importance of...


  • Birmingham, Birmingham, United Kingdom Direct Line Insurance Group Full time

    Job TitleMotor Claims Support ExpertAbout the RoleIn this exciting opportunity, you will join our Motor Fulfilment team as a Motor Claims Support Advisor on a full-time and permanent basis in Birmingham. Your role will be pivotal in ensuring we provide our customers with a first-class service by managing the external engineers' workload efficiently.Your key...


  • Birmingham, Birmingham, United Kingdom Direct Line Group Full time

    About Our OpportunityDirect Line Group is a leading UK insurer, home to well-known brands like Direct Line, Churchill, Privilege, and Green Flag. We're on a mission to make insurance easier and better value for customers.We have an exciting opportunity for a Motor Claims Support Advisor to join our Birmingham-based Motor Fulfilment team on a full-time,...


  • Birmingham, Birmingham, United Kingdom Direct Line Group Careers Full time

    Job Summary:We are seeking a Senior Motor Damage Litigation Specialist to join our team at the Direct Line Group. This role is ideal for an experienced claims handler with a legal or insurance background, looking to specialize in defendant motor damage litigation.About the Role:This position involves defending litigated motor damage claims from receipt of...


  • Birmingham, Birmingham, United Kingdom Sedgwick Claims Management Services Ltd Full time

    About the RoleWe are seeking an experienced Environmental Claims Specialist to join our team at Sedgwick Claims Management Services Ltd.The successful candidate will have a strong understanding of environmental claims and be able to communicate effectively with clients and stakeholders.Key ResponsibilitiesManage a caseload of environmental claimsInvestigate...


  • Birmingham, Birmingham, United Kingdom Aston Charles Full time

    Job Description: Motor Personal Injury Claims HandlerWe are seeking an experienced Motor Claims Handler to join our team at Aston Charles. As a Motor Claims Handler, you will play a vital role in resolving claims efficiently and effectively.Your key responsibilities will include:Handling a high volume of claimsConducting thorough investigations and analyzing...


  • Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

    Achieve excellence as a Claims Quality Specialist with Stride Resource Management Ltd. Our ideal candidate will have extensive experience in investigating motor claims, with a proven track record of identifying and mitigating risks. As a key member of our team, you will contribute to maintaining high-quality standards and efficient processes.The successful...


  • Birmingham, Birmingham, United Kingdom Direct Line Insurance Group plc Full time

    About the Role: As an Insurance Fraud Detection Expert at Direct Line Group Careers, you will be responsible for identifying and investigating insurance fraud claims. Your goal is to deliver Counter Fraud benefit by identifying and investigating insurance fraud, demonstrating adherence to legislation and risk regulations, and effectively managing potential...