Motor Claims Support Expert

4 weeks ago


Birmingham, Birmingham, United Kingdom Direct Line Insurance Group Full time
Job Title

Motor Claims Support Expert

About the Role

In this exciting opportunity, you will join our Motor Fulfilment team as a Motor Claims Support Advisor on a full-time and permanent basis in Birmingham. Your role will be pivotal in ensuring we provide our customers with a first-class service by managing the external engineers' workload efficiently.

Your key responsibilities will include arranging inspections of vehicles following a motor claim, providing high levels of customer service, and utilising our engineering field force effectively to meet business Service Level Agreements.

Key Accountabilities
  • Achieve/exceed key customer metrics, treating customers fairly at all times.
  • Handle inspection requests which consist of Low Speed Impact / Credit Hire and Without Prejudice inspections.
  • Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy.
  • Ensure the best use of your resources to meet customer demands and achieve business Service Level Agreements.
What We're Looking For:

We're seeking an individual with excellent customer service skills who is able to work effectively in a fast-paced environment. You will have strong communication skills, both written and verbal, and be able to build strong relationships with colleagues and customers.

Benefits

We offer a range of benefits designed to suit your lifestyle, including:

  • Generous 9% employer pension.
  • 22 days annual leave (excluding bank holidays).
  • 50% discount on home, motor, and pet insurance.
  • Free travel insurance and Green Flag breakdown cover.
  • Employee discounts and cashback.
Additional Information

Direct Line Group is an equal opportunity employer, and we welcome applications from diverse backgrounds and perspectives. If you need any adjustments to our recruitment process, please don't hesitate to speak to the recruitment team.



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