Motor Claims Support Specialist

5 days ago


Birmingham, Birmingham, United Kingdom Direct Line Group Full time

About Our Opportunity

Direct Line Group is a leading UK insurer, home to well-known brands like Direct Line, Churchill, Privilege, and Green Flag. We're on a mission to make insurance easier and better value for customers.

We have an exciting opportunity for a Motor Claims Support Advisor to join our Birmingham-based Motor Fulfilment team on a full-time, permanent basis.

Purpose of the Role

As a key member of our team, you'll provide support to external engineers by arranging vehicle inspections following motor claims. Your role will be pivotal in ensuring excellent customer service, efficient routes, and speedy payments.

Main Responsibilities

  • Achieve/exceed key customer metrics, prioritising fairness and exceptional customer experience.
  • Manage inspection requests for Low Speed Impact, Credit Hire, and Without Prejudice cases.
  • Lead and develop your performance, adhering to Direct Line Group values and strategy.
  • Optimise resource allocation to meet customer demands and achieve business Service Level Agreements.
  • Control operational costs effectively.
  • Identify and manage risks associated with running the business, interacting with internal and external contacts.

What We're Looking For:

  • Excellent customer service skills.
  • A strong communicator with both verbal and written skills.
  • Exceptional organisational abilities.
  • A team player.
  • Ability to work under pressure.
  • Flexibility to learn new skills in a fast-paced environment.

Contract Details:

Permanent position.

35 hours per week (Monday – Friday, 9am-5pm).

Birmingham location (Livery Street).

Hybrid working: 2 days a week in the office.

Benefits Package:

  • Generous 9% employer pension contribution.
  • 22 days annual leave (excluding bank holidays) + option to buy/sell up to 5 days.
  • 50% off home, motor, and pet insurance.
  • Free travel insurance and Green Flag breakdown cover.
  • Electric Vehicle car scheme.
  • Buy-as-you-earn share scheme.
  • Employee discounts and cashback.

Diversity and Inclusion:

Direct Line Group is committed to diversity and inclusion, featuring as one of the UK's Top 50 Inclusive Employers. We welcome applicants from diverse backgrounds and encourage everyone to apply, embracing unique perspectives and strengths.



  • Birmingham, Birmingham, United Kingdom Direct Line Group Full time

    About the Role\At Direct Line Group, we're seeking an exceptional Motor Claims Support Specialist to join our Motor Fulfilment team in Birmingham. This is a fantastic opportunity to make a real impact on our customers' experience.This role involves arranging inspections of vehicles following a motor claim and ensuring efficient routes for our external...


  • Birmingham, Birmingham, United Kingdom Direct Line Group Careers Full time

    About the RoleWe are seeking an experienced Motor Claims Support Specialist to join our Birmingham-based Motor Fulfilment team. In this role, you will be responsible for providing support and managing the external engineers' workload by arranging inspections of vehicles following a motor claim.Key ResponsibilitiesAchieve and exceed key customer metrics while...


  • Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

    Stride Resource Management Ltd is seeking a skilled Lead Motor Claims Specialist to join their team. As a seasoned expert in motor fraud investigations, you will be responsible for conducting thorough examinations, completing phone interviews, and maintaining accurate records.This role requires strong technical expertise, effective record-keeping skills, and...


  • Birmingham, Birmingham, United Kingdom Direct Line Group Careers Full time

    We are seeking experienced claims handlers with a legal or insurance background to join our successful team as a defendant motor damage litigation specialist.The ideal candidate will have a strong analytical skillset and the ability to defend litigated motor damage claims from receipt of proceedings to settlement or final hearing.The Direct Line Group offers...


  • Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    Job OpportunityClyde & Co, a leading global law firm, is seeking an experienced Motor Fraud Claims Specialist to join our team in Birmingham. As a key member of our defendant firm, you will play a crucial role in handling motor fraud claims.About the RoleWe are looking for a skilled and motivated individual with experience in motor fraud claims gained in a...


  • Birmingham, Birmingham, United Kingdom Direct Line Insurance Group Full time

    Job TitleMotor Claims Support ExpertAbout the RoleIn this exciting opportunity, you will join our Motor Fulfilment team as a Motor Claims Support Advisor on a full-time and permanent basis in Birmingham. Your role will be pivotal in ensuring we provide our customers with a first-class service by managing the external engineers' workload efficiently.Your key...


  • Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    About the RoleWe are seeking an experienced Insurance Fraud Specialist to join our team in Birmingham, focusing on motor claims. This exciting opportunity will involve working with a variety of insurance companies and commercial organizations.Job DescriptionAs an Insurance Fraud Specialist, you will be responsible for:Managing a full caseload of motor fraud...

  • Claims Advisor

    1 week ago


    Birmingham, Birmingham, United Kingdom Direct Line Insurance Group Full time

    Job DescriptionThis is an exciting opportunity for a skilled Motor Claims Support Advisor to join our team in Birmingham. As a Motor Claims Support Advisor, you will play a crucial role in ensuring that our customers receive a seamless experience when making a motor claim.ResponsibilitiesManage the external engineers' workload efficiently to ensure that...


  • Birmingham, Birmingham, United Kingdom Aston Charles Full time

    **About the Role**We are looking for an experienced Motor Claims Handler to join our team. The successful candidate will be responsible for dealing with Own Damage and 3rd Party claims, including Private and Commercial vehicles.This is a 100% home-based role, where you will be provided with all the necessary tools to excel in your position. You will work in...


  • Birmingham, Birmingham, United Kingdom Direct Line Insurance Group Full time

    About the RoleThis is a fantastic opportunity to join our Motor Fulfilment team as a Motor Claims Support Advisor on a full-time and permanent basis in Birmingham. As a Motor Claims Support Advisor, you will play a pivotal role in ensuring that our customers receive a seamless experience when making a motor claim.Key ResponsibilitiesArrange inspections of...


  • Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

    About Stride Resource Management LtdWe are currently looking for a highly skilled Motor Claims Investigator to join our team, based in the UK. The successful candidate will be responsible for investigating loss and damage claims in detail, validating policy coverage, and providing guidance to policyholders regarding indemnity, legal liability, and claims...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    At Exchange Street Claims ltd, we're seeking an experienced property adjuster to join our team as an Agricultural Claims Specialist. This specialist role offers a fantastic opportunity for professional development and career growth in the agricultural and rural estates sector.We offer a competitive salary of £60,000 per annum, reflecting the importance of...


  • Birmingham, Birmingham, United Kingdom Direct Line Group Careers Full time

    Job Summary:We are seeking a Senior Motor Damage Litigation Specialist to join our team at the Direct Line Group. This role is ideal for an experienced claims handler with a legal or insurance background, looking to specialize in defendant motor damage litigation.About the Role:This position involves defending litigated motor damage claims from receipt of...


  • Birmingham, Birmingham, United Kingdom MPJ Recruitment Ltd Full time

    Job Title: Vehicle Damage AssessorJob Summary:MPJ Recruitment Ltd is seeking an experienced Vehicle Damage Assessor to join our team. As a Vehicle Damage Assessor, you will be responsible for negotiating settlements for motor vehicles, working within agreed timeframes and business parameters, and ensuring the smooth processing of claims.Key...


  • Birmingham, Birmingham, United Kingdom Sedgwick Claims Management Services Ltd Full time

    About the RoleWe are seeking an experienced Environmental Claims Specialist to join our team at Sedgwick Claims Management Services Ltd.The successful candidate will have a strong understanding of environmental claims and be able to communicate effectively with clients and stakeholders.Key ResponsibilitiesManage a caseload of environmental claimsInvestigate...


  • Birmingham, Birmingham, United Kingdom Direct Line Group Full time

    About Direct Line GroupDirect Line Group is a leading UK insurer with a strong presence in the motor, home, and small business insurance markets. Our mission is to provide innovative and customer-centric insurance solutions.Role OverviewThe Motor Claims Support Advisor will play a critical role in our customers' experience by managing the external engineers'...


  • Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

    Achieve excellence as a Claims Quality Specialist with Stride Resource Management Ltd. Our ideal candidate will have extensive experience in investigating motor claims, with a proven track record of identifying and mitigating risks. As a key member of our team, you will contribute to maintaining high-quality standards and efficient processes.The successful...


  • Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

          At Stride Resource Management Ltd, we are seeking a highly skilled Senior Claims Specialist to lead our claims management team in Birmingham.             In this role, you will be responsible for overseeing a key client’s entire claims portfolio, from small losses to complex and high-value claims. Your caseload will be cross-classed,...


  • Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    Job Summary:Clyde & Co, a leading global law firm, is seeking an experienced Motor Fraud Claims Specialist to join its team in Birmingham. As a specialist in motor fraud claims, you will work with clients across the insurance industry, managing cases from initial assessment to resolution.Key Responsibilities:Manage a caseload of motor fraud claims, working...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    Experience the thrill of working in a dynamic claims management organisation that has been a leading force in the Insurance and Property Industry for several years, delivering a bespoke property repair and damage mitigation service to commercial and domestic properties. As a Claims Technician, you will be responsible for handling a portfolio of...