Motor Claims Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Direct Line Group Careers Full time
About the Role

We are seeking an experienced Motor Claims Support Specialist to join our Birmingham-based Motor Fulfilment team. In this role, you will be responsible for providing support and managing the external engineers' workload by arranging inspections of vehicles following a motor claim.

Key Responsibilities
  • Achieve and exceed key customer metrics while ensuring excellent customer service.
  • Handle inspection requests for Low Speed Impact and Without Prejudice inspections.
  • Lead, develop, and use judgment to deliver exceptional performance in line with Direct Line Group values and strategy.
  • Ensure efficient use of resources to meet customer demands and achieve business Service Level Agreements.
  • Manage operational costs effectively.
  • Identify, own, and manage risks involved in running our business.
Requirements
  • Excellent customer service skills.
  • Strong communication skills - verbal and written.
  • Excellent organisational skills.
  • Team player with ability to work under pressure.
  • Ability to learn new skills in a fast-paced environment.
What We Offer
  • An estimated salary of £28,000 per annum based on location and industry standards.
  • Generous holiday entitlement.
  • Employee discounts and cashback.
  • Electric Vehicle car scheme.
  • Buy-as-you-earn share scheme.
  • Free travel insurance and Green Flag breakdown cover.


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