Customer Service Insights Specialist
1 week ago
Estimated Salary: £35,000 - £45,000 per annum
About Agility Resoucing:We are seeking an experienced professional to join our team in Birmingham, UK. As a Customer Service Insights Specialist, you will play a critical role in driving business growth through data-driven decision making.
Job Description:Your key responsibilities will include:
- Collecting and analyzing customer service data to identify trends and insights.
- Developing and maintaining reports and dashboards to track key performance indicators.
- Collaborating with cross-functional teams to implement data-driven solutions.
- Ensuring data quality and integrity through regular audits and cleaning.
To succeed in this role, you will need:
- Education: A Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
- Technical Skills: Proficiency in data analysis tools such as Excel, SQL, and data visualization software.
- Analytical Thinking: Strong analytical and problem-solving skills with the ability to interpret complex data sets.
- Experience: Previous experience in a customer service or data analysis role is highly desirable.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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