Senior User Insight Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Hays Technology Full time
About the Opportunity

Join Hays Technology as a Senior User Researcher and contribute to shaping the future of customer service projects.

Key Responsibilities

This exciting role involves:

  1. Designing and executing user research activities to deliver insights that inform policy, proposition, service, content, and interaction design.
  2. Leveraging expertise in user research to lead complex, high-stakes projects, working closely with stakeholders to ensure seamless collaboration.
  3. Developing and maintaining strong relationships with diverse community groups, ensuring their voices are heard and valued.

To succeed in this role, you'll need:

  1. Experience working in agile environments, driving problem-solving and evidence-based decision-making.
  2. Proven ability to translate user needs into actionable user stories.
  3. Mastery of diverse research methods, including designing comprehensive exercises and producing insightful reports.
  4. Skill in communicating complex data to diverse audiences, highlighting key findings and recommendations.
  5. Critical thinking and analytical skills, enabling you to identify patterns and trends in user data.
  6. A keen eye for detail, ensuring accurate reporting and presentation of findings.
  7. Excellent interpersonal skills, fostering effective collaboration and stakeholder engagement.
  8. An unwavering commitment to delivering user-centered solutions.
  9. Adaptability and flexibility in response to changing project requirements.
  10. A genuine passion for building inclusive teams and communities.
  11. Candidates should have coaching and mentoring experience.

We're offering a competitive salary of £52,500 per annum, paid on a hybrid basis. As a member of our team, you'll benefit from Hays Specialist Recruitment Limited's commitment to supporting your growth and development.



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