Hybrid User Research Manager
4 weeks ago
Hays Technology invites applications for a highly skilled Senior User Researcher to join their Customer Service Project team.
Job OverviewThis senior role requires:
- Leadership of user research activities, focusing on delivering deep insights that inform policy, proposition, service, content, and interaction design.
- Collaboration with cross-functional teams to design and implement research studies, ensuring alignment with business objectives.
- Development of strategic relationships with community groups, facilitating dialogue and promoting inclusivity.
To excel in this position, you'll need:
- Experience in user research, particularly in complex and high-stakes projects.
- Proven ability to communicate complex research findings to both technical and non-technical stakeholders.
- Strong project management skills, enabling you to prioritize tasks and meet deadlines.
- Critical thinking and analytical skills, allowing you to identify key issues and develop innovative solutions.
- A collaborative mindset, with excellent interpersonal and communication skills.
- A deep understanding of user-centered design principles and methodologies.
- Ability to adapt to changing project requirements and priorities.
- A genuine interest in building and sustaining diverse teams and communities.
- Candidates should possess coaching and mentoring experience.
We offer a salary of £52,500 per annum, paid on a hybrid basis, along with opportunities for professional growth and development through Hays Specialist Recruitment Limited.
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