User Research Consultant

2 weeks ago


Birmingham, Birmingham, United Kingdom This is an IT support group Full time
About Us

We are a leading IT support group committed to delivering user-centred services that meet the needs of our clients. As a senior consultant in user research, you will play a key role in shaping our service design approach and ensuring that our solutions are inclusive, accessible, and effective.

Key Responsibilities
  • Advise clients on how to solve complex problems using research, people-centred design, and Agile methodologies.
  • Lead multidisciplinary Agile teams to design services that meet identified user needs.
  • Advocate inclusive approaches within user research.
  • Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations.
  • Line manage user researchers and advise other colleagues on how to get the best from user research.
Requirements
  • Expertise in applying user research methodologies across different environments.
  • Experience of working in multidisciplinary Agile teams to design and deliver people-centred services.
  • Working knowledge of how to research accessibility needs or assisted digital needs.
  • Proven experience of championing user research/user-centred design/service design approaches.
  • Experience of line management or mentoring/training other user researchers.
  • Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity.
Benefits
  • Competitive salary: £57,000 per year.
  • Contributory pension scheme (Hippo 6% with employee contributions of 2%).
  • 25 days holiday plus UK public holidays.
  • Perkbox access for a wide range of discounts.
  • Critical illness cover.
  • Life assurance and death in service cover.
  • Volunteer days.


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