User Research Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom Hays Technology Full time
Unlock the Power of User Insights

Hays Technology seeks an accomplished Senior User Researcher to drive customer service project success. This pivotal role offers a £525 daily rate (Inside IR35) on a hybrid basis, reflecting the company's commitment to innovation.

Job Description:

The successful candidate will be responsible for leading user research initiatives across larger teams and complex services, fostering a deep understanding of users to inform policy, proposition, service, content, and interaction design decisions.

Key responsibilities include:

  • Designing and executing comprehensive research activities with users to gather actionable insights.
  • Leveraging expertise in user research methodologies to elicit resident and staff needs, translating these into recommendations and reports.
  • Cultivating diverse community groups, gathering their voices and experiences, and quantifying needs for effective service delivery.

To excel in this role, candidates must demonstrate:

  • Agile working abilities, identifying problems to solve and building evidence-driven solutions.
  • Strong communication skills to distill complex data into actionable insights for diverse audiences.
  • A passion for building diverse teams and communities, with a focus on meeting user needs efficiently.
  • Flexibility in adapting delivery approaches based on context.

About Hays Technology:

Hays Specialist Recruitment Limited is a reputable employment agency and business providing temporary workers.

Salary Information:

This role offers a competitive £525 daily rate, ensuring the selected candidate aligns with the market value.



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