User Research Manager
3 weeks ago
Hays Technology seeks an accomplished Senior User Researcher to drive customer service project success. This pivotal role offers a £525 daily rate (Inside IR35) on a hybrid basis, reflecting the company's commitment to innovation.
Job Description:
The successful candidate will be responsible for leading user research initiatives across larger teams and complex services, fostering a deep understanding of users to inform policy, proposition, service, content, and interaction design decisions.
Key responsibilities include:
- Designing and executing comprehensive research activities with users to gather actionable insights.
- Leveraging expertise in user research methodologies to elicit resident and staff needs, translating these into recommendations and reports.
- Cultivating diverse community groups, gathering their voices and experiences, and quantifying needs for effective service delivery.
To excel in this role, candidates must demonstrate:
- Agile working abilities, identifying problems to solve and building evidence-driven solutions.
- Strong communication skills to distill complex data into actionable insights for diverse audiences.
- A passion for building diverse teams and communities, with a focus on meeting user needs efficiently.
- Flexibility in adapting delivery approaches based on context.
About Hays Technology:
Hays Specialist Recruitment Limited is a reputable employment agency and business providing temporary workers.
Salary Information:
This role offers a competitive £525 daily rate, ensuring the selected candidate aligns with the market value.
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