Technical Services Manager for Research and Academic Apps

3 weeks ago


Birmingham, Birmingham, United Kingdom City of Bristol College Full time
Job Description

We are seeking a highly skilled Senior Application Support Engineer to join our Research, Arts, Law and Social Sciences Academic Applications Team.

This is a senior-level technical role that involves co-designing, implementing, maintaining, and continually developing and improving specialist services supporting research at the University and for services within the Arts, Law and Social Sciences faculty portfolio of digital services.

The team currently has 4 members with a broad range of specialist technical skills and experience. As the Technical Service Manager (TSM) for a range of Services, you will work with internal and external stakeholders to maintain, support, and migrate services through their complete service lifecycle.

As the team's Senior Engineer, you will provide technical support to your colleagues and maintain a culture of continuous improvement to enhance service delivery within the team and wider IT Services.

You will be responsible for creating and regularly maintaining technical documentation for new services and providing instruction to IT Services' Service Desk and End User support teams to enable them to support the services.

Key responsibilities include:

  • Developing and supporting Java applications, Azure, Docker, SQL
  • Understanding and applying ITIL concepts, particularly Incident, Service Request, and Change Management
  • Applying modern system administration approaches, such as automation, configuration management, version control, monitoring, and alerting

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