Data Insights Specialist

7 hours ago


Birmingham, Birmingham, United Kingdom Agility Resoucing Full time
Role Description
Agility Resoucing seeks a skilled Junior Data Analyst to enhance customer experience through data-driven decisions. The successful candidate will be responsible for collecting, analyzing, and interpreting customer service data to provide valuable insights.

The key duties of this role include:
  • Collecting and analyzing customer service data using various tools and techniques.
  • Working closely with customer service teams to understand their data needs and provide accurate information.
  • Maintaining data quality by conducting regular audits and cleaning processes.
  • Resolving issues impacting customer service performance by using data insights.

Required skills and qualifications include:
  • Bachelor's degree in a relevant field such as Data Science, Statistics, Mathematics, or Computer Science.
  • Proficiency in data analysis tools including Excel, SQL, and data visualization software.
  • Strong analytical and problem-solving skills to interpret complex data sets.
  • High level of accuracy and attention to detail in data analysis and reporting.
  • Previous experience in a customer service or data analysis role is an advantage, but not essential.

We offer a competitive salary range £45,000 - £55,000 per annum depending on experience, along with additional benefits.

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