Customer Service Specialist

3 days ago


Birmingham, Birmingham, United Kingdom Cast UK Limited Full time

Customer Solutions Specialist at Cast UK Limited

Birmingham, UK

Monday to Friday 37.5 hours per week

£25,000 DOE + £10,000 bonus + benefits

Key Responsibilities:

  1. Make outbound calls to customers
  2. Upsell internal products and services
  3. Build and maintain strong customer relationships
  4. Analyse customer accounts and provide accurate information
  5. Maintain accurate records of customer interactions via CRM system
  6. Provide a positive customer experience
  7. Ensure customer orders are dealt with correctly and efficiently
  8. Work as part of a sales and support team

Requirements:

  1. Excellent customer service skills
  2. 1 year experience in targeted sales and/or outbound calling
  3. Proficient user of Microsoft Office
  4. Excellent written, numerical, and verbal communication skills
  5. Self-motivated individual with drive to exceed expectations
  6. Computer literate and able to pick up inhouse CRM Systems

This is a fantastic chance to work with one of the fastest-growing international distribution and outsourcing groups who offer career development and advancement opportunities.



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