Customer Service Specialist
3 days ago
Customer Solutions Specialist at Cast UK Limited
Birmingham, UK
Monday to Friday 37.5 hours per week
£25,000 DOE + £10,000 bonus + benefits
Key Responsibilities:
- Make outbound calls to customers
- Upsell internal products and services
- Build and maintain strong customer relationships
- Analyse customer accounts and provide accurate information
- Maintain accurate records of customer interactions via CRM system
- Provide a positive customer experience
- Ensure customer orders are dealt with correctly and efficiently
- Work as part of a sales and support team
Requirements:
- Excellent customer service skills
- 1 year experience in targeted sales and/or outbound calling
- Proficient user of Microsoft Office
- Excellent written, numerical, and verbal communication skills
- Self-motivated individual with drive to exceed expectations
- Computer literate and able to pick up inhouse CRM Systems
This is a fantastic chance to work with one of the fastest-growing international distribution and outsourcing groups who offer career development and advancement opportunities.
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