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Customer Service Delivery Specialist

1 month ago

Birmingham, Birmingham, United Kingdom PYVITAL Full time
Job Summary

We are seeking an organised and detail-oriented Customer Service Delivery Specialist to join our team at PYVITAL.

About the Role

This is a fantastic opportunity for someone with a background in sales or administration who excels in delivering great customer service and thrives in a fast-paced environment. As a Customer Service Delivery Specialist, you will play a key role in handling customer enquiries, managing orders, and providing exceptional after-sales support.

Key Responsibilities
  1. Respond to Customer Enquiries: Respond to customer enquiries via phone, email, online chat, and face-to-face interactions.
  2. Update Customer Records: Update and maintain customer records using the CRM system.
  3. Organise Deliveries: Organise deliveries and provide after-sales support, ensuring timely follow-up and issue resolution.
  4. Manage Claims: Manage and input claims between the UK office and head office, as well as from customers to the UK office.

You will be responsible for:

  • Providing excellent customer service skills with the ability to handle diverse customer interactions.
  • Showcasing strong IT skills, particularly in Excel and Outlook.
What We Offer

As a Customer Service Delivery Specialist at PYVITAL, you can expect:

  1. A competitive salary based on experience, estimated at £25,000 - £26,000 per annum.
  2. A quarterly bonus scheme offering significant earnings potential.
  3. 30 days of annual leave for relaxation and rejuvenation.
  4. A hybrid working model allowing flexibility after the probationary period.
  5. Free onsite parking for convenience.
  6. Access to cycle-to-work and tech schemes for your benefit.
  7. Pension contribution for long-term financial security.

If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you.