Customer Service Delivery Manager

1 week ago


Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

Informed Recruitment Limited is seeking an experienced Customer Service Delivery Manager to support a team of regional account managers and the senior management team in providing outstanding customer service. The role involves administrative and account management tasks, including contract management, reporting, and customer review meetings.

The ideal candidate has a successful background in customer services, office management, and/or account management, with a positive approach, attention to detail, and good time management. Experience of the social housing market and procurement frameworks is highly desirable.

The salary for this position is £45,000 - £55,000 per annum, depending on experience. The role is hybrid-based, with three days per week spent in an office in central Birmingham and two days homeworking. The successful candidate will receive a competitive benefits package, including life assurance, healthcare, and a generous holiday allowance.



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