Service Delivery Lead
23 hours ago
We are looking for a skilled Senior Service Delivery Manager to lead our team in delivering exceptional service to our customers. With a strong background in IT service management and a passion for driving customer satisfaction, you will be responsible for managing customer relationships, ensuring contractual obligations are met, and identifying commercial opportunities.
About the Role- Act as primary service management contact for customers
- Create and own Service Improvement Plans (SIPs)
- Manage customer expectations and ensure all engagements drive customer experience in line with contracted services
- Undertake management and oversight of Service Levels in accordance with Service Level Agreement
Requirements:
- Minimum 3 years experience in technical Service Delivery role
- Expert knowledge of ITIL standards
- Excellent business and relationship management skills
- Commercially astute with excellent customer facing/customer service skills
Company Overview:
OneAdvanced is one of the UK's largest providers of business software and services, serving over 20,000 global customers with an annual turnover of £330M+. We support 5 million calls per month, handle over 10 million wills, and serve 2 million Further Education learners across the UK.
Salary: £60,000 - £80,000 per annum
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