Service Delivery Lead

23 hours ago


Birmingham, Birmingham, United Kingdom OneAdvanced Full time

We are looking for a skilled Senior Service Delivery Manager to lead our team in delivering exceptional service to our customers. With a strong background in IT service management and a passion for driving customer satisfaction, you will be responsible for managing customer relationships, ensuring contractual obligations are met, and identifying commercial opportunities.

About the Role
  • Act as primary service management contact for customers
  • Create and own Service Improvement Plans (SIPs)
  • Manage customer expectations and ensure all engagements drive customer experience in line with contracted services
  • Undertake management and oversight of Service Levels in accordance with Service Level Agreement

Requirements:

  • Minimum 3 years experience in technical Service Delivery role
  • Expert knowledge of ITIL standards
  • Excellent business and relationship management skills
  • Commercially astute with excellent customer facing/customer service skills

Company Overview:

OneAdvanced is one of the UK's largest providers of business software and services, serving over 20,000 global customers with an annual turnover of £330M+. We support 5 million calls per month, handle over 10 million wills, and serve 2 million Further Education learners across the UK.

Salary: £60,000 - £80,000 per annum



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