Service Delivery Director

13 hours ago


Birmingham, Birmingham, United Kingdom OneAdvanced Full time

Senior Service Delivery Manager

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  • About the Role:

We are seeking a skilled Servicce Delivery Manager to join our high-performing team at OneAdvanced, a leading provider of business software and services in the UK. The successful candidate will be responsible for maintaining strong customer relationships and ensuring that all contractual service obligations are met.

Key Responsibilities:

  • Maintain customer satisfaction and retention by ensuring that all engagements drive the customers experience in line with the customer contracted services, and managing customer expectations;
  • Create and own SIPs (Service improvement plans) to continuously improve service delivery;
  • Act as the primary service management contact for the customer;
  • Undertake the management and oversight of the Service Levels in accordance with Service Level Agreement;
  • Provide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business.

Requirements:

  • A minimum of 3 years experience in a technical Service Delivery role;
  • Expert knowledge of ITIL standards;
  • Excellent business and relationship management skills;
  • Commercially astute, with excellent customer facing/customer service skills.

Benefits:

  • A competitive salary of £60,000 per annum, plus benefits package;
  • The opportunity to work with a leading provider of business software and services in the UK;
  • A dynamic and supportive team environment;
  • Ongoing training and development opportunities.

About OneAdvanced:

OneAdvanced is one of the largest providers of business software and services in the UK, serving 20,000+ global customers with an annual turnover of £330M+. We are committed to powering the world of work and underpinning critical sectors through our innovative software solutions.



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