Tenant Services Director

5 days ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
Tenant Services Director

Join our team as a Tenant Services Director and take on a challenging yet rewarding role. You will be responsible for leading the delivery of exceptional customer-focused services in key areas such as Tenancy Management, Income Collection, Money Advice, and Rent Control.

About the Role:
This is an exciting opportunity to work with a well-established housing organisation on an interim basis, offering hybrid working arrangements and a competitive salary range of £55-62k per year. The successful candidate will be responsible for leading the delivery of customer-focused services in key areas such as Tenancy Management, Income Collection, Money Advice, and Rent Control.

Key Responsibilities:
* Lead the delivery and implementation of the new Tenancy Policy
* Collaborate with colleagues in Asset Management to develop a robust Neighbourhood Management Strategy
* Continuously seek to maximise income collection and sustain tenancies
* Ensure accurate submission of monthly, quarterly, and year-end performance information on time
* Oversee budget management of communal utilities
* Deliver annual income key performance indicators
* Provide leadership, management, direction, and support to managers and direct reports within the Housing Services Team
* Develop and review strategies, policies, and procedures related to the service area, incorporating best practice guidance and legislative requirements

Requirements:
* Member of the Chartered Institute of Housing (CIH) or other relevant professional body
* Proven experience in effectively leading and motivating teams to achieve high levels of performance
* In-depth knowledge of legislation and best practices in social housing
* Ability to foster and maintain positive relationships with internal colleagues and external stakeholders
* Experience working in income collection environments in social housing and leading teams to support maximisation of income through financial inclusion

Benefits:
This role offers a competitive salary range of £55-62k per year, equivalent to £pay rate negotiable, hybrid working arrangements, and the opportunity to create a positive impact.

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