Tenant Engagement

1 month ago


Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full time
Tenant Engagement & Scrutiny Officer

We value our tenants and want to hear their views to improve our services. In this role, you'll drive tenant engagement opportunities, identify trends, and negotiate improvements to services.

You'll engage with tenants through consultation activities, including focus groups and our My Voice programme, to scrutinise our service performance. You'll adopt an inquisitive approach to explore and critically interpret performance data.

This is a great opportunity to motivate and inspire our tenants by empowering them to engage in meaningful tenant scrutiny, with a real impact on services, policies, and decision-making.

  • You'll have previous experience of tenant engagement or a strong understanding of the Social Housing sector, consumer standards, and regulations.
  • You'll have experience of writing reports and presenting information to different audiences.

You'll work from the office and meet tenants in the community (3 days per week) and work from home (2 days per week). You must be willing and able to travel across the Midland Heart portfolio to meet with tenants in locations that are inaccessible via public transport.



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