Tenant Engagement
1 month ago
We value our tenants and want to hear their views to improve our services. In this role, you'll drive tenant engagement opportunities, identify trends, and negotiate improvements to services.
You'll engage with tenants through consultation activities, including focus groups and our My Voice programme, to scrutinise our service performance. You'll adopt an inquisitive approach to explore and critically interpret performance data.
This is a great opportunity to motivate and inspire our tenants by empowering them to engage in meaningful tenant scrutiny, with a real impact on services, policies, and decision-making.
- You'll have previous experience of tenant engagement or a strong understanding of the Social Housing sector, consumer standards, and regulations.
- You'll have experience of writing reports and presenting information to different audiences.
You'll work from the office and meet tenants in the community (3 days per week) and work from home (2 days per week). You must be willing and able to travel across the Midland Heart portfolio to meet with tenants in locations that are inaccessible via public transport.
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Tenant Engagement Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full timeJob Description**Role Overview:** As a Tenant Engagement & Scrutiny Officer at Midland Heart Ltd, you will play a pivotal role in driving tenant engagement opportunities, identifying trends, and negotiating improvements to services.Our organisation is committed to putting our tenants at the heart of everything we do. We want to hear their views and make a...
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Tenant Engagement Officer
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Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full timeAt Midland Heart Ltd, we are dedicated to empowering our tenants through meaningful engagement opportunities. Our Tenant Engagement & Scrutiny Officer will play a vital role in driving this vision forward.This impactful position involves collaborating with a diverse range of tenants to identify trends and negotiate improvements to our services. You will...
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Midland Heart Scrutiny Officer
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Service Improvement Lead
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