Service Improvement Lead

3 hours ago


Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full time

We are seeking a skilled and motivated individual to join our team as a Tenant Engagement & Scrutiny Officer at Midland Heart Ltd.

This role involves working with a diverse range of tenants to identify trends and negotiate improvements to our services. You will adopt an inquisitive approach to scrutinise performance data and critically interpret the results.

To succeed in this role, you will need to have a strong understanding of the Social Housing sector, consumer standards, and regulations. Your ability to write reports and present information to different audiences is also essential.

  • A competitive salary of £38,000 - £42,000 per annum.
  • A chance to develop your skills and experience in tenant engagement and service improvement.
  • Experience of working in a fast-paced environment with multiple priorities and deadlines.


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