Service Delivery Manager

1 day ago


Birmingham, Birmingham, United Kingdom ea Change Full time
About Us

We are ea Change, a dynamic and innovative Retail Bank looking for a skilled Service Delivery Manager to join our team in Birmingham. Our bank offers a unique opportunity to make a real impact and be part of a growing organization.

As a Service Delivery Manager, you will play a key role in shaping our customer service strategy, developing processes, and driving business growth.

We are looking for someone with a passion for delivering excellent customer service, a strong track record of leadership, and experience in the Financial Services industry.

About the Role:

  • Design and implement customer service strategies
  • Develop processes and procedures to drive business growth
  • Lead a team of customer service professionals

What We're Looking For:

  • 2+ years experience in customer-facing roles
  • Strong leadership and team building skills
  • Experience in the Financial Services industry
  • Ability to design and implement effective processes

Compensation:

  • A competitive salary range of £32-33K
  • Benefits package including health insurance, retirement plan, and more


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