Service Delivery Manager
1 day ago
We are ea Change, a dynamic and innovative Retail Bank looking for a skilled Service Delivery Manager to join our team in Birmingham. Our bank offers a unique opportunity to make a real impact and be part of a growing organization.
As a Service Delivery Manager, you will play a key role in shaping our customer service strategy, developing processes, and driving business growth.
We are looking for someone with a passion for delivering excellent customer service, a strong track record of leadership, and experience in the Financial Services industry.
About the Role:
- Design and implement customer service strategies
- Develop processes and procedures to drive business growth
- Lead a team of customer service professionals
What We're Looking For:
- 2+ years experience in customer-facing roles
- Strong leadership and team building skills
- Experience in the Financial Services industry
- Ability to design and implement effective processes
Compensation:
- A competitive salary range of £32-33K
- Benefits package including health insurance, retirement plan, and more
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