Customer Service Delivery Manager

1 month ago


Birmingham, Birmingham, United Kingdom Arcus Solutions Full time

About the Role:

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This is a key position within Arcus Solutions where you will be responsible for managing end-to-end work order complaints and escalations. As our Customer Service Delivery Manager, you will serve as the first point of contact for customers who require assistance or have concerns about their service.

Salary">

We offer a competitive salary of up to £27,846 per annum, depending on your experience, ensuring that you are fairly rewarded for your skills and dedication.

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Your Key Responsibilities:

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  • ">
  • Managing work orders from initiation through to resolution">
  • Responding to customer inquiries and resolving issues in a timely and professional manner">
  • Collaborating with internal teams to ensure seamless delivery of services">
  • Maintaining accurate records of interactions and updating systems accordingly">
">Requirements">

To succeed in this role, you should possess excellent communication, organisational, and administrative skills, gained through previous experience in a fast-paced customer service environment.

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In addition to these skills, we require individuals who can:

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  • ">
  • Effectively manage multiple priorities and deadlines">
  • Demonstrate empathy and understanding when dealing with customer complaints">
  • Communicate clearly and concisely both verbally and in writing">
  • Work independently with minimal supervision">
  • Maintain confidentiality and handle sensitive information discreetly">
">Benefits">

We pride ourselves on offering a comprehensive benefits package designed to support your well-being and career development:

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  • ">
  • A generous contributory pension scheme">
  • A discretionary bonus scheme with targets">
  • Up to 4% annual bonus potential">
  • 25 days annual leave + Bank Holidays">
  • Cycle to Work Scheme">
  • Healthshield Scheme">
  • Funded Training Sponsorship Scheme">
  • Learning & Development opportunities">
  • Life Assurance">


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