Service Delivery Operations Manager
5 days ago
As a Service Delivery Operations Manager with Prometheus, you will play a crucial role in supporting the day-to-day operations of our Complex Care and Secure Transport services. Reporting directly to the operations manager, you will be responsible for deputizing for Service Delivery Managers as required, being part of the on-call rota, and standing in for Clinical Support Managers/Customer Support Coordinators when necessary.
Your primary focus will be on ensuring the completion of service contracts in compliance with terms and conditions, verifying that services provided align with defined scope, duration, and pricing, and confirming authorisation of services as per contractual agreements to ensure correct billing.
You will conduct investigations into operational and clinical issues, incidents, or complaints, gathering relevant data, analyzing findings, and preparing comprehensive reports with recommendations for improvement or corrective action. Additionally, you will compile and analyze operational data, key performance indicators (KPIs), and other relevant metrics to generate insightful reports for presentation to the senior leadership team, enabling informed decision-making and strategic planning.
Your role will involve utilizing monitoring tools to assess the quality and efficiency of service provision, providing constructive feedback to team members to enhance performance and patient care, and offering coaching sessions to develop skills and address areas needing improvement.
With a strong emphasis on management, you will supervise and support a team of frontline workers, providing direction, guidance, training, and feedback to ensure optimal performance and adherence to company policies and procedures. You will also conduct service visits to all new and ongoing services to ensure good practice and quality of care delivery.
As a leader, you will offer assistance to team members dealing with complex or challenging services, handle escalated issues/concerns and complaints with professionalism and empathy, and maintain open communication with other leaders and managers to ensure alignment of goals and strategies.
We are seeking an individual with mental health nursing experience, proven experience in operations management and leadership, preferably gained in ambulance services, mental health/acute sector or logistics, or previous experience in mental health community settings or customer service roles. You must have advanced proficiency in MS Office suite, particularly MS Excel and PowerPoint, enabling efficient data analysis, reporting, and presentation creation.
The salary for this position is approximately £50,700 + 10% bonus, making it an attractive opportunity for professionals looking to advance their careers in a dynamic and rewarding environment.
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