Help Desk Technician
1 week ago
Job Title: Help Desk Technician
We are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and escalating complex issues to senior technicians.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Escalate complex issues to senior technicians as needed
- Document and track customer issues and resolutions
Requirements:
- 2+ years of experience in a help desk or technical support role
- Strong technical skills and knowledge of computer systems and software
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
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