Help Desk Technician

1 week ago


Birmingham, Birmingham, United Kingdom JLL Full time

Job Title: Help Desk Technician

We are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and escalating complex issues to senior technicians.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Escalate complex issues to senior technicians as needed
  • Document and track customer issues and resolutions

Requirements:

  • 2+ years of experience in a help desk or technical support role
  • Strong technical skills and knowledge of computer systems and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks


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