Cloud Technical Service Desk Manager
3 weeks ago
Technical Service Desk Lead
We are looking for a skilled Technical Service Desk Lead to drive performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.
Key Responsibilities:
- Support shift leaders to uphold consistent standards.
- Facilitate training and updates on processes and technologies.
- Develop policies to ensure compliance and best practices.
- Manage ServiceNow to oversee incident queues and meet SLA timelines.
- Resolve escalated issues in cloud and data protection.
- Ensure secure backup and recovery.
Requirements:
- Experience with cloud management, security best practices, and monitoring tools.
- Leadership skills in a shift-based environment.
- Strong background in data security and cloud environments.
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