Technical Support Lead Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom L&G Recruitment Full time

Job Summary:

We are seeking a seasoned Service Desk Operations Director to join our team at L&G Recruitment. As a key member of our operations team, you will play a critical role in driving the success of our Service Desk team.

About the Position:

The Service Desk Operations Director will oversee the day-to-day activities of the Service Desk team, ensuring that all incidents and service requests are resolved in a timely and efficient manner. This role requires a strong leader with excellent communication and problem-solving skills.

Key Responsibilities:

  • Team Leadership: Supervise and manage a team of customer service professionals with 5-7 years of experience in customer service technology, including lead experience.
  • Performance Management: Conduct annual and semi-annual performance evaluations for Support Analysts, providing guidance and feedback for improvement.
  • Incident Resolution: Oversee the Service Desk team's performance, ensuring timely resolution of Incidents and Service Requests.
  • Quality Control: Monitor and prioritize Incidents, ensuring SLAs are met, quality is maintained, and escalations are handled appropriately.

Requirements:

  • 5-7 years of experience in customer service technology, including lead experience.
  • Strong communication, problem-solving, and organizational skills to manage multiple tasks in high-pressure situations.
  • Bachelor's degree in a related field or equivalent experience.

Salary: $90,000 - $120,000 per annum, depending on experience and qualifications.



  • Birmingham, Birmingham, United Kingdom Premier Technical Recruitment Full time

    Job SummaryWe are seeking an experienced Technical Sales Specialist to join our team. As a Field Service Engineer working from home in the Birmingham region, you will be responsible for providing technical support and sales expertise to our clients.The successful candidate will have a strong understanding of standard and bespoke recycling and waste...


  • Birmingham, Birmingham, United Kingdom LEAD Careers Full time

    Skyrocket your career as a Landscape Architect at LEAD Careers! Our dynamic team focuses on simplifying the planning process through ecology surveys, tree surveys, and biodiversity solutions. You will be responsible for providing top-notch ecological and arboricultural services to our valued clients.About the RoleWork closely with our specialists to deliver...


  • Birmingham, Birmingham, United Kingdom Concept Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing top-notch technical support to end-users, troubleshooting complex AV and VC equipment, and implementing seamless solutions.


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full time

    Rise Technical Recruitment is proud to offer a challenging and rewarding opportunity for a skilled Technical HVAC Specialist to join our team in the West Midlands area.The successful candidate will be responsible for providing comprehensive HVAC and air conditioning system services, including installation, maintenance, and repair. They will also be required...

  • Senior Technical Lead

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Senior Technical LeadWe are seeking a highly experienced and skilled Senior Technical Lead to join our team at Rise Technical Recruitment Limited.About the RoleThis is an exceptional opportunity for a seasoned technical professional to lead major projects and contribute to the company's growth and success.Key ResponsibilitiesLead the development...


  • Birmingham, Birmingham, United Kingdom SSP Full time

    At SSP, we are seeking a talented Technical Support Specialist to join our team. This is a fantastic opportunity for an IT professional looking to take their career to the next level.About the RoleWe are looking for someone who can provide exceptional customer service and technical support to our clients. As a Technical Support Specialist, you will be the...


  • Birmingham, Birmingham, United Kingdom LEAD Careers Full time

    We are a UK-based company, LEAD Careers, looking for an experienced Landscape Architect to join our team. As a key member, you will play a crucial role in helping clients navigate environmental regulations and achieve their goals.Job DescriptionDeliver expert ecological and arboricultural services to clientsCollaborate with our specialists to streamline the...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    We are seeking a highly skilled Technical Specialist - Solar Solutions to join our team at Rise Technical Recruitment Limited.In this role, you will be responsible for providing technical expertise and support to our clients, ensuring that their solar panel systems are installed and maintained to the highest standards.The successful candidate will have a...


  • Birmingham, Birmingham, United Kingdom InterQuest Group Full time

    We are looking for a Technical Support Specialist to join our team at InterQuest Group, based in the UK. The ideal candidate will have a strong analytical mindset and excellent customer communication skills to provide top-notch technical support to our clients.This role involves supporting our client's workplace enhancement platform, understanding user...


  • Birmingham, Birmingham, United Kingdom CV Library Full time

    We are looking for a Technical Support Manager to lead our technical support team at CV Library.The ideal candidate will have experience managing technical teams, resolving complex technical issues, and providing exceptional customer service.Responsibilities:Leading and mentoring a team of technical support specialistsDeveloping and implementing technical...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full time

    Technical Engineer PositionWe are seeking a skilled and experienced Field Service Engineer to join our team at Rise Technical Recruitment. This position provides technical progression to senior roles, with a focus on performing maintenance and repairs on medical equipment, providing excellent customer service, and collaborating with colleagues to achieve...


  • Birmingham, Birmingham, United Kingdom CV Library Full time

    Technical Support Specialist RoleLocation: Birmingham, Salary: £42,000This exciting opportunity is perfect for an IT professional looking to take their career to the next level. As a Technical Support Specialist, you will be part of a dynamic team responsible for delivering top-notch field service support to our clients.Your primary focus will be on...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full time

    Job Summary:Coffee machine experts, expresso/bean-to-cup engineers, and appliance technicians are invited to join a growing family-run company as a Technical Coffee Machine Specialist. As part of our team, you will play a vital role in maintaining coffee machines and other products, providing demonstrations, and training clients across the Midlands and...


  • Birmingham, Birmingham, United Kingdom Clear IT Recruitment Full time

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking an experienced Senior Technical Support Specialist to join our team at Clear IT Recruitment. This is a fantastic opportunity for someone who wants to work with a well-established MSP, providing expert technical support to clients.Key Responsibilities:Provide 3rd line technical...


  • Birmingham, Birmingham, United Kingdom Technical Network Full time

    We are seeking a Technical Lead to oversee our use of Revit and BIM software at Technical Network. As a key member of our team, you will be responsible for developing and implementing effective workflows and processes to ensure efficient project delivery, while also mentoring and guiding our junior modelers and mid-level managers.You will need to have...

  • Technical Expert

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full time

    Job Summary:A Midlands based opportunity for a Field Service Engineer or similar to join a market leading international business and provide specialist industry training. The successful candidate will be responsible for servicing, maintaining and installing industrial equipment, with the option to maximise earnings through overtime opportunities.About...


  • Birmingham, Birmingham, United Kingdom EA First Full time

    About EA FirstEA First is a leading organization in the UK's fresh produce industry, seeking an experienced Senior IT Specialist to join their internal IT team based in Birmingham.Job Summary:We are looking for a skilled Senior IT Specialist to provide technical support and expertise across all levels of the organization. As part of our small, collaborative...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    **About the Role**We are seeking a skilled Electrical Field Service Engineer to join our team as a Home-Based Technical Field Service Specialist, covering a local patch for a market leading supplier. As a key member of our technical team, you will be responsible for the service, maintenance, and repairs on a wide variety of industry-leading equipment.The...


  • Birmingham, Birmingham, United Kingdom Franklin Fitch Full time

    About the RoleWe are seeking a highly skilled and experienced Senior IT Professional to join our team at Franklin Fitch. As a Senior Engineer/Support Engineer, you will play a critical role in providing exceptional technical support and leadership to our clients.Key ResponsibilitiesServe as an escalation point and mentor for other engineers, assisting with...


  • Birmingham, Birmingham, United Kingdom O'Farrell Recruitment Full time

    O'Farrell Recruitment is seeking a highly skilled Multilingual Technical Support Specialist to join our team in Birmingham. As a key member of our support team, you will be responsible for providing telephone and email based post-sales technical support for software products. The ideal candidate will have a degree in Computer Networking, Information...