Senior Technical Support Specialist
2 days ago
Job Title: Senior Technical Support Specialist
About the Role:
We are seeking an experienced Senior Technical Support Specialist to join our team at Clear IT Recruitment. This is a fantastic opportunity for someone who wants to work with a well-established MSP, providing expert technical support to clients.
Key Responsibilities:
- Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams).
- Manage and resolve complex issues related to desktop environments, including hardware and software configurations.
- Support network infrastructure, including routers, firewalls, switches, and VPN setups.
- Troubleshoot and resolve escalated tickets from the 2nd line support team.
- Perform system administration tasks, including Active Directory, Azure AD, and other cloud-based platforms.
- Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.
- Monitor system performance and ensure high availability for business-critical services.
- Liaise with external vendors and service providers to resolve issues when required.
- Provide mentorship and guidance to junior support staff.
Salary: £55,000 - £65,000 per annum, depending on experience.
Location: Taunton, Somerset office or Hammersmith, London office or Birmingham office with 2 days remote working.
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