Senior Technical Support Specialist

2 days ago


Birmingham, Birmingham, United Kingdom Clear IT Recruitment Full time

Job Title: Senior Technical Support Specialist

About the Role:

We are seeking an experienced Senior Technical Support Specialist to join our team at Clear IT Recruitment. This is a fantastic opportunity for someone who wants to work with a well-established MSP, providing expert technical support to clients.

Key Responsibilities:

  • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams).
  • Manage and resolve complex issues related to desktop environments, including hardware and software configurations.
  • Support network infrastructure, including routers, firewalls, switches, and VPN setups.
  • Troubleshoot and resolve escalated tickets from the 2nd line support team.
  • Perform system administration tasks, including Active Directory, Azure AD, and other cloud-based platforms.
  • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.
  • Monitor system performance and ensure high availability for business-critical services.
  • Liaise with external vendors and service providers to resolve issues when required.
  • Provide mentorship and guidance to junior support staff.

Salary: £55,000 - £65,000 per annum, depending on experience.

Location: Taunton, Somerset office or Hammersmith, London office or Birmingham office with 2 days remote working.



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