Senior Technical Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom Franklin Fitch Full time
Skillful Technical Support Role

At Franklin Fitch, we are seeking a talented Senior Technical Specialist to join our team of skilled support engineers. As a key member of our support services team, you will be responsible for providing expert technical support to our clients, resolving complex issues, and mentoring junior engineers.

Key Responsibilities:
• Serve as an escalation point and technical lead for major outages and complex support issues.
• Assist with the training of junior engineers to develop their technical skills.
• Work closely with the Support Department Manager to ensure seamless support services.
• Utilize expertise in Microsoft Windows desktop OS, Microsoft Office, and Microsoft Exchange Server to troubleshoot and resolve technical issues.
• Collaborate with the team to implement innovative solutions to complex technical problems.

What We Offer:
• Competitive salary and car allowance.
• 31 days of holiday, including bank holidays, and option to buy/sell leave.
• Free access to our Employee Assistance Programme and discounted tech benefits.
• Opportunities for career growth and professional development.

Join us at Franklin Fitch and take your technical career to the next level.

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