Help Desk Technician Lead

2 weeks ago


Birmingham, Birmingham, United Kingdom Contact Government Services, LLC Full time
About the Job

We are looking for an experienced Senior Help Desk Operator to join our team at Contact Government Services, LLC. As a key member of our IT support team, you will be responsible for providing top-notch technical support and services to our end-users.

About the Role:

  • Provide advanced technical support and troubleshooting services to end-users.
  • Collaborate with internal teams to develop and implement process improvements.
  • Design and deliver training programs for new employees.
  • Analyze and report on technical support metrics and trends.

About Us:

Contact Government Services, LLC is a leader in government contracting services, dedicated to simplifying and enhancing government operations.

We prioritize honesty, professionalism, and quality work in everything we do.

What We Offer:

  • A competitive salary range of $70,000 - $90,000 per annum, depending on experience.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A dynamic and supportive work environment with opportunities for professional growth.
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