Cyber Security Service Desk Technician

1 day ago


Birmingham, Birmingham, United Kingdom Air IT Limited Full time
Job Description

We are seeking a skilled 1st Line ICT Support Engineer to provide expert technical support to our clients. As a key member of our service desk, you will be responsible for diagnosing and resolving technical issues, maintaining accurate records, and collaborating with internal teams.

Key Responsibilities:

  • Provide prompt and professional assistance to end-users
  • Diagnose and resolve technical issues efficiently and effectively
  • Maintain accurate records of all interactions and resolutions
  • Collaborate with internal teams to ensure seamless issue escalation and resolution

About the Role:

This is an exciting opportunity to work with a dynamic team, contributing to the success of our clients and the growth of our company. If you have a passion for IT and excellent communication skills, we want to hear from you

Requirements:

  • Previous experience in IT support, preferably in a 1st line service desk role
  • Excellent customer service and problem-solving skills
  • Proficiency in Microsoft technologies, including Windows desktops and Office applications
  • Strong troubleshooting abilities and knowledge of Active Directory, Group Policy, and DNS

Salary: £25,000 - £30,000 per annum, depending on experience

Benefits:

  • Flexible working environment, with opportunities for remote work and professional development
  • Comprehensive benefits package, including 25 days annual leave and access to cycle-to-work scheme


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