IT Service Desk Technician

21 hours ago


Birmingham, Birmingham, United Kingdom Permanent Futures Full time

About the Role

We are seeking an experienced IT Service Desk Technician to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for customers via telephone, email, and video conferencing.

The successful candidate will have excellent communication skills, with the ability to analyze issues using 1st line knowledge, processes, and procedures. They will prioritize issues based on ITIL best practice (Impact / Urgency) and determine if a 1st Line fix is achievable before escalating to 2nd Line Support or Third Parties.

This is a fantastic opportunity for someone looking to work in a dynamic environment, providing high-quality customer service and taking ownership of daily checks/tasks.

What We Offer

  • A competitive salary of £25,000 - £35,000 per annum, depending on experience
  • Opportunities for professional growth and development
  • A collaborative and supportive team environment


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    Job DescriptionWe are seeking a skilled 1st Line ICT Support Engineer to provide expert technical support to our clients. As a key member of our service desk, you will be responsible for diagnosing and resolving technical issues, maintaining accurate records, and collaborating with internal teams.Key Responsibilities:Provide prompt and professional...


  • Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: IT Service Desk ApprenticeJob Type: ApprenticeshipSalary:£18,000 - £23,000 per annum (depending on experience)About the Role:We are seeking an ambitious and dedicated individual to join our IT Service Desk team as an IT Service Desk Apprentice. As an apprentice, you will work alongside experienced team members to gain hands-on experience and...


  • Birmingham, Birmingham, United Kingdom Air IT Full time

    Are you ready to embark on an exciting career journey as a 1st Line Service Desk Engineer? At Air IT, we're looking for a talented individual to provide exceptional customer service, troubleshoot technical issues, and drive business success.About the Role:Provide world-class customer service to end-users and stakeholdersAct as the primary point of contact...


  • Birmingham, Birmingham, United Kingdom SSP Full time

    Are you an IT professional looking for a new challenge? We are seeking a skilled IT Service Desk Professional to join our team at SSP. This is a great opportunity to develop your skills and take your career to the next level.About the RoleWe are looking for someone who can provide excellent technical support and customer service to our clients. As an IT...

  • Help Desk Trainee

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: Help Desk TraineeJob Type: Full-timeSalary:£22,000 - £28,000 per annum (depending on experience)About the Role:We are looking for a talented and enthusiastic individual to join our IT Service Desk team as a Help Desk Trainee. As a trainee, you will work under the guidance of experienced team members to develop your skills and knowledge in...

  • Service Desk Analyst

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Searchability® Full time

    Service Desk Analyst Job DescriptionThe Service Desk Analyst role is a key position within our company, responsible for providing high-quality technical support to our customers. The successful candidate will have excellent communication skills, a strong understanding of ITIL principles, and experience working with Windows operating systems, Microsoft Active...


  • Birmingham, Birmingham, United Kingdom L&G Recruitment Full time

    Job Description:L&G Recruitment is looking for an experienced Service Desk Team Manager to lead our team. As a key member of our operations team, you will play a critical role in driving the success of our Service Desk team.About the Job:The Service Desk Team Manager will be responsible for overseeing the performance of the Service Desk team, ensuring timely...


  • Birmingham, Birmingham, United Kingdom SF Recruitment Full time

    **Job Title:** IT Service Desk AdministratorJob Description:SUPPORT OUR ICT DEPARTMENT AS AN IT SERVICE DESK ADMINISTRATOR. This is an exciting opportunity to develop your skills and knowledge in technical support, while contributing to the delivery of exceptional ICT services to our customers.About the Role:We are seeking a highly skilled and motivated...


  • Birmingham, Birmingham, United Kingdom In Technology Group Full time

    In Technology Group is seeking a talented Senior Service Desk Analyst / Engineer to join our team in Birmingham. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.This is a fantastic opportunity to work with a leading company in...


  • Birmingham, Birmingham, United Kingdom In Technology Group Full time

    We are looking for a Technical Service Desk Engineer to join our In Technology Group team in Birmingham. The successful candidate will be responsible for delivering 2nd and 3rd line support within an ITIL-based service desk environment.The ideal candidate will have strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall management...


  • Birmingham, Birmingham, United Kingdom Laraveldaily Full time

    Laraveldaily is a leading Managed Service Provider in Birmingham, seeking an experienced Service Desk Engineer to join our team.This is a fantastic opportunity for someone who wants to grow their career and develop their skills in IT support and service delivery.The successful candidate will have excellent communication skills, be able to work well under...


  • Birmingham, Birmingham, United Kingdom Permanent Futures Full time

    Job SummaryWe are hiring a skilled Helpdesk Support Expert to join our team at Permanent Futures. The successful candidate will be responsible for providing exceptional customer service, analyzing issues, and prioritizing tasks according to ITIL best practices.This is a great opportunity for someone who enjoys working in a fast-paced environment, utilizing...


  • Birmingham, Birmingham, United Kingdom Contact Government Services, LLC Full time

    Job DescriptionAs a Senior Help Desk Operator, you will be responsible for delivering high-quality technical support services to our end-users, ensuring seamless operation of our systems and infrastructure.Key Responsibilities:Manage and resolve technical issues promptly and efficiently.Develop and maintain knowledge of our systems, applications, and...


  • Birmingham, Birmingham, United Kingdom Contact Government Services, LLC Full time

    About the JobWe are looking for an experienced Senior Help Desk Operator to join our team at Contact Government Services, LLC. As a key member of our IT support team, you will be responsible for providing top-notch technical support and services to our end-users.About the Role:Provide advanced technical support and troubleshooting services to...


  • Birmingham, Birmingham, United Kingdom Jumar Solutions Full time

    Jumar Solutions is seeking a skilled Technical Service Desk Lead to join their team in Birmingham. As a Technical Service Desk Lead, you will be responsible for overseeing the technical operations of the Managed Service Centre, with a particular focus on cloud services and data protection. The role involves working 2-3 days in our client's office and the...


  • Birmingham, Birmingham, United Kingdom Goldfish Swim School Full time

    Job Summary:We are seeking a detail-oriented and customer-focused Front Desk Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, processing transactions, and ensuring that our facility runs smoothly. In this role, you will have the opportunity to...

  • 】Service Technician

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Dawsongroup Environmental Municipal Civil Full time

    Service TechnicianAs a Service Technician at Dawsongroup Environmental Municipal Civil, you will play a critical role in maintaining and repairing our fleet of municipal vehicles. Your responsibilities will include:Fault diagnosis and repair of sweepers and other company equipmentEnsuring all work is completed safely and complies with industry...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    Job OverviewAir IT Limited is seeking a highly motivated Service Desk Engineer to join our team.The successful candidate will have excellent communication skills, a strong understanding of IT support principles, and the ability to work well under pressure.This is a fantastic opportunity to develop your career in IT support and be part of a dynamic team that...


  • Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full time

    The Hawthorns Surgery is seeking a confident and efficient Front Desk Coordinator to join their busy team. This temporary position has the possibility of becoming permanent, working up to 35 hours per week over 5 days with morning and afternoon shifts.Main duties include managing appointments and dealing with patient queries via telephone and in-person at...


  • Birmingham, Birmingham, United Kingdom LGH Hotels Management Full time

    We are seeking a highly skilled and enthusiastic Front Desk Coordinator to join our team at the Crowne Plaza Birmingham NEC. In this role, you will be responsible for providing exceptional customer service, managing reservations, and ensuring seamless communication with other departments.About the JobDeliver exceptional customer service and respond to...