Technical Service Desk Engineer
4 days ago
We are looking for a Technical Service Desk Engineer to join our In Technology Group team in Birmingham. The successful candidate will be responsible for delivering 2nd and 3rd line support within an ITIL-based service desk environment.
The ideal candidate will have strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall management (Sophos preferred). Experience with VMware virtualization, Microsoft Azure, and HP server and networking hardware is also desirable.
- Deploy, configure, and maintain software, hardware, and networks, including Active Directory, MFD printers, and scanners.
- Assist with networking and infrastructure, including managing Active Directory, backups, phone systems, and file security permissions.
- Support the administration of on-premises and cloud-based environments.
Salary: £37,500 - £42,000 per annum, depending on experience.
Key responsibilities:
This role involves providing out-of-hours cover on a rota basis and performing remote maintenance as needed.
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