Help Desk Expert
5 days ago
As a Help Desk Expert at WestSpring IT Ltd, you'll play a crucial role in providing exceptional IT support and services to our clients. Our team's collaborative environment and commitment to innovation make this an exciting opportunity for someone looking to grow their career.
This position involves working closely with the team to diagnose and resolve support cases, maintain client networks, and participate in technical projects. You'll also contribute to policy-making, procedure implementation, and junior team member training and development.
- A minimum of 3 years' experience in 1st/2nd line support.
- Office 365 administration & troubleshooting skills.
- Desktop troubleshooting expertise.
- Network & Firewall knowledge and troubleshooting capabilities.
- Windows server administration skills.
Azure and AWS knowledge would be beneficial.
What We Offer- An estimated salary range of £40,000 - £50,000 per annum.
- 25 days holiday allowance + bank holidays.
- A diverse social calendar featuring activities like go-karting, theme parks, spa days, and paintballing.
- Career development opportunities.
- Lunch on WestSpring every Friday, free breakfast every day, office pick-a-mix, and drinks fridge freely available.
- A well-equipped breakout room with TV, games consoles, dartboard, pool table, and table tennis.
- Annual company-wide Summer and Christmas socials.
- Training opportunities to enhance your skills.
- Flexible work arrangements.
- A Referral Scheme – Employee & Client Referral program.
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