Help Desk Team Member

7 days ago


Birmingham, Birmingham, United Kingdom MMP Consultancy Full time
Job Title: Help Desk Team Member

Are you a customer service expert looking for a new challenge? Do you have excellent communication skills and a passion for delivering outstanding service?

We are seeking a highly motivated and organized Help Desk Team Member to join our fast-paced call centre environment. As a key member of our operational team, you will play a vital role in delivering exceptional service to clients, including Housing Associations, Local Authorities, and their residents.

Responsibilities:
  • Answering incoming calls from tenants regarding repair works and resolving queries efficiently.
  • Utilizing company systems to process orders accurately and enable client invoicing.
  • Keeping the system up-to-date with detailed records of all resident interactions.
  • Reviewing reports from supervisors or tradespeople to determine necessary actions for resolving repairs.
  • Handling minor complaints and resolving them at the first point of contact.

Candidate Requirements:
  • A professional and friendly telephone manner.
  • A strong focus on delivering excellent customer service.
  • Excellent communication and prioritization skills.
  • Problem-solving abilities, with the initiative to identify and address customer needs effectively.

What's on Offer:
  • Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
  • Long Service Awards: Recognition for key milestones and continuous service.
  • Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
  • Volunteer Days: One paid day per year to support a cause of your choice.

Estimated Salary: £25,000 - £30,000 per annum.

  • Birmingham, Birmingham, United Kingdom L&G Recruitment Full time

    Job Title: Help Desk Team ManagerCompany Overview: L&G Recruitment is a leading recruitment agency that connects talented professionals with exciting job opportunities. We are currently seeking an experienced Help Desk Team Manager to join our team.Salary: The estimated annual salary for this role is £55,000 - £65,000 depending on experience and...

  • Help Desk Trainee

    1 month ago


    Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: Help Desk TraineeJob Type: Full-timeSalary:£22,000 - £28,000 per annum (depending on experience)About the Role:We are looking for a talented and enthusiastic individual to join our IT Service Desk team as a Help Desk Trainee. As a trainee, you will work under the guidance of experienced team members to develop your skills and knowledge in...

  • Help Desk Engineer

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Onyx-Conseil Full time

    LA International is pleased to announce an exciting opportunity for a Help Desk Engineer to join their team. As a Help Desk Engineer, you will be responsible for providing technical assistance to users and resolving a range of technical issues. This will include troubleshooting software and hardware problems, as well as completing administrative tasks within...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    About the JobWe are looking for a dedicated Technical Help Desk Representative to join our team at CV-Library in Birmingham, West Midlands. As a key member of our customer support team, you will be responsible for providing expert assistance to customers via phone, email, and live chat.The successful candidate will have previous experience in customer...

  • Help Desk Expert

    6 days ago


    Birmingham, Birmingham, United Kingdom WestSpring IT Ltd Full time

    About the RoleAs a Help Desk Expert at WestSpring IT Ltd, you'll play a crucial role in providing exceptional IT support and services to our clients. Our team's collaborative environment and commitment to innovation make this an exciting opportunity for someone looking to grow their career.This position involves working closely with the team to diagnose and...


  • Birmingham, Birmingham, United Kingdom Breath HR Full time

    If you're looking for a challenging and rewarding career opportunity, look no further than our Help Desk Technical Lead position. As a key member of our team, you will be responsible for leading the delivery of exceptional customer service and technical support to our clients.About the Role:Lead a team of IT support specialists to deliver timely and...


  • Birmingham, Birmingham, United Kingdom Contact Government Services, LLC Full time

    About the JobWe are looking for an experienced Senior Help Desk Operator to join our team at Contact Government Services, LLC. As a key member of our IT support team, you will be responsible for providing top-notch technical support and services to our end-users.About the Role:Provide advanced technical support and troubleshooting services to...


  • Birmingham, Birmingham, United Kingdom Portman Dental Care Full time

    About the Role:We are looking for a detail-oriented Front Desk Team Member to work at Scott Arms Dental Practice in Birmingham. As a key member of our team, you will be responsible for providing a warm welcome to our patients, managing appointments, and maintaining accurate records. A valid certification or diploma in Dental Nursing and registration with the...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    **Job Overview:**We are looking for a highly skilled Service Delivery Analyst to join our team in Birmingham. This is a key role that will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.About the Job:This Service Delivery Analyst position involves...


  • Birmingham, Birmingham, United Kingdom West Midlands Police Full time

    We are looking for a highly motivated and experienced Technical Help Desk Expert to join our team at West Midlands Police in Birmingham. In this role, you will be responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and implementing new technologies.The successful candidate will have a strong background...

  • Reception Team Member

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Ward Talent Team Full time

    **About Us:**Ward Security is a leading provider of security services solutions to UK businesses. Our team is dedicated to delivering exceptional service and supporting the growth and development of our employees.**Job Description:**We are looking for a motivated and organized Receptionist to join our team at 10 Brindley Place in Birmingham City Centre. In...


  • Birmingham, Birmingham, United Kingdom Ward Talent Team Full time

    **Job Overview:**This Receptionist position offers an exciting opportunity to join a dynamic and growing team at Ward Security. As a key member of our front desk, you will be responsible for providing exceptional customer service, managing access control systems, and supporting the smooth operation of our business.**Responsibilities:**Manage access control...


  • Birmingham, Birmingham, United Kingdom Searchability® Full time £35,000

    Job Description: We are looking for a skilled Service Desk Technical Analyst to join our team in Birmingham. The successful candidate will have experience in providing technical support to clients and will be responsible for managing escalated issues.Key Responsibilities:Provide 3rd line support with networking tasks and project workDeploy and maintain...


  • Birmingham, Birmingham, United Kingdom L&G Recruitment Full time

    Job Title: Service Desk Leadership RoleCompany Overview: As a leader in recruitment services, L&G Recruitment is committed to delivering exceptional results for our clients and candidates. We seek an accomplished Help Desk Team Manager to oversee our Service Desk operations and drive excellence in customer support.Salary: Your total compensation package will...


  • Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: IT Service Desk ApprenticeJob Type: ApprenticeshipSalary:£18,000 - £23,000 per annum (depending on experience)About the Role:We are seeking an ambitious and dedicated individual to join our IT Service Desk team as an IT Service Desk Apprentice. As an apprentice, you will work alongside experienced team members to gain hands-on experience and...


  • Birmingham, Birmingham, United Kingdom In Technology Group Full time

    Job DescriptionWe are seeking a Service Desk Engineer to join our In Technology Group team in Birmingham. As a key member of our service desk team, you will be responsible for delivering 2nd and 3rd line support, working closely with the Service Desk and Development teams.About the TeamOur team is responsible for providing technical support to our clients,...

  • Clerical Team Member

    9 minutes ago


    Birmingham, Birmingham, United Kingdom NHS Full time

    Job DescriptionThis is an exciting opportunity to join our award-winning team at The Royal Orthopaedic Hospital NHS Foundation Trust. As a Clerical Team Member, you will play a vital role in supporting the smooth operation of our Imaging Department.Responsibilities will include greeting and attending patients on the department reception desk, booking imaging...


  • Birmingham, Birmingham, United Kingdom Goldfish Swim School Full time

    Job Summary:We are seeking a detail-oriented and customer-focused Front Desk Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, processing transactions, and ensuring that our facility runs smoothly. In this role, you will have the opportunity to...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    Job Description:A competitive salary of £35,000 - £45,000 per annum awaits the successful candidate who can demonstrate their skills and experience in this exciting role. If you have what it takes to succeed as a 1st Line Service Desk Engineer, apply now!About the Position:In this dynamic role, you will be responsible for providing top-class support to our...


  • Birmingham, Birmingham, United Kingdom Accor Hotels Full time

    Are you looking for a challenging role in a dynamic and fast-paced environment? Do you enjoy working with people and have a passion for hospitality? If so, we would love to hear from you!We offer a competitive salary, generous discounts on hotel stays and dining experiences, and a monthly allowance for your gym or HVV ticket.You will have the opportunity to...