IT Service Desk Analyst

4 days ago


Birmingham, Birmingham, United Kingdom Rexel USA Incorporated Full time

Rexel USA Incorporated is looking for a dedicated IT Service Desk Analyst to join its team in Birmingham. As a key member of the IT department, this role will focus on delivering high-quality support and achieving commercial targets.

The Job Overview:

This role offers an exciting opportunity to work in a fast-paced environment, providing technical assistance to end-users and building relationships with internal resolver groups and third-party IT Suppliers.

The Key Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person, focusing on M3 and Movex expertise.
  • Achieve and maintain agreed Service Levels using relevant Voice and Call logging tools.
  • Collaborate with the team to deliver exceptional customer service and achieve required levels of support.
  • Develop relationships between the Service Desk, internal resolver groups, and third-party IT Suppliers.
  • Review procedures and practices to improve operational effectiveness and efficiency.
  • Carry out project work as designated by the Rexel Service Desk Manager.

Requirements and Qualifications:

  • Experience in an operational or Service Desk role is advantageous.
  • Strong customer service skills are essential.
  • M3/Movex experience or comparable experience in an IT Service Desk environment is required.
  • General education ('O'/GCSE or equivalent) in English and Mathematics is required.
  • Basic knowledge of Microsoft Office Applications is required.
  • Competency in M3/Movex, Cognos, Office 365, and User Admin tools is an advantage.

Salary Information:

  • Estimated salary: £25,000 - £35,000 per annum.

  • Service Desk Analyst

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Searchability® Full time

    Service Desk Analyst Job DescriptionThe Service Desk Analyst role is a key position within our company, responsible for providing high-quality technical support to our customers. The successful candidate will have excellent communication skills, a strong understanding of ITIL principles, and experience working with Windows operating systems, Microsoft Active...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    Service Desk Analyst: Our company is looking for a skilled Technical Service Desk Analyst to join our team in Birmingham. As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support, including logging incidents into our service desk system and managing tickets triaged from front-line support. Additionally, you will provide 3rd...


  • Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Are you looking for a challenging and rewarding role in IT? Do you have a passion for delivering excellent customer service and resolving technical issues? If so, we invite you to apply for the position of Junior IT Service Desk Analyst at University Hospitals Birmingham NHS Foundation Trust.The successful candidate will have a strong understanding of basic...


  • Birmingham, Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    We are seeking a highly skilled Technical Service Desk Analyst to join our client's Service Desk team in Birmingham.As a key member of the team, you will be responsible for resolving technical issues, providing timely support, and ensuring seamless communication with stakeholders.The ideal candidate will have a strong background in IT support, with expertise...


  • Birmingham, Birmingham, United Kingdom OneMSP Limited Full time

    We are looking for an experienced IT Service Desk Analyst to deliver exceptional customer service and technical support to our clients in Birmingham. This role involves working closely with internal teams to resolve complex technical issues and providing training to junior staff members.Main ResponsibilitiesDiagnose and resolve technical problems promptly...


  • Birmingham, Birmingham, United Kingdom N Consulting Limited Full time

    About the RoleThis is a challenging and rewarding opportunity for a skilled Technical Service Desk Analyst to join our team at N Consulting Limited.The successful candidate will be responsible for providing excellent customer service, troubleshooting technical issues, and documenting technical processes.The estimated salary for this position is £30,000 -...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    About the JobWe are seeking a skilled IT Support Specialist to join our team in Birmingham. As a Service Desk Analyst, you will be responsible for providing 1st and 2nd Line Support, logging incidents into the service desk system and managing tickets triaged from front-line support. This is a permanent role that may require the successful candidate to work...

  • Service Desk Lead

    6 days ago


    Birmingham, Birmingham, United Kingdom N Consulting Limited Full time

    About the RoleN Consulting Limited is seeking an experienced Service Desk Lead to join our team in Birmingham. The successful candidate will be responsible for supervising the work of the Service Desk team and ensuring timely completion of Incidents and Service Requests.Key ResponsibilitiesSupervise the team and individual performance of the Support...


  • Birmingham, Birmingham, United Kingdom Movement8 Full time

    Job SummaryMovement8 is hiring an experienced Technical Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to users, bespoke application support, and participating in IT change projects.Key Responsibilities- Provide technical support for users and bespoke applications-...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    About the RoleWe are currently looking for a Technical Service Desk Analyst to join our growing technical team. As a key member of our service desk, you will be responsible for providing high-level technical support to clients, ensuring prompt and effective resolution of complex IT issues. The ideal candidate will have strong knowledge of Microsoft...


  • Birmingham, Birmingham, United Kingdom Permanent Futures Full time

    About the RoleWe are seeking an experienced IT Service Desk Technician to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for customers via telephone, email, and video conferencing.The successful candidate will have excellent communication skills, with the ability to analyze issues using 1st line...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    About the Job:We are currently seeking a Senior Service Desk Analyst / Engineer to join our team in Birmingham. The successful candidate will be responsible for providing 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.This is a challenging and rewarding role...


  • Birmingham, Birmingham, United Kingdom Clear IT Recruitment Full time

    We are seeking a highly skilled and experienced Senior Technical Support Analyst to join our team at Clear IT Recruitment. The successful candidate will be based in either our Taunton, Summerset office or our Hammersmith, London office or our Birmingham office, with 2 days remote working.About the RoleThis is an exciting opportunity to work with a...


  • Birmingham, Birmingham, United Kingdom L&G Recruitment Full time

    Job Description:L&G Recruitment is looking for an experienced Service Desk Team Manager to lead our team. As a key member of our operations team, you will play a critical role in driving the success of our Service Desk team.About the Job:The Service Desk Team Manager will be responsible for overseeing the performance of the Service Desk team, ensuring timely...


  • Birmingham, Birmingham, United Kingdom In Technology Group Full time

    In Technology Group is seeking a talented Senior Service Desk Analyst / Engineer to join our team in Birmingham. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.This is a fantastic opportunity to work with a leading company in...


  • Birmingham, Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    A successful freight services organisation based in the Birmingham area is seeking a skilled 2nd Line Service Desk Analyst to join their Service Desk team.About the Role:As the Service Desk Analyst, you will play a vital role in delivering remarkable customer service and contributing to the success of the organisation.Essential...


  • Birmingham, Birmingham, United Kingdom N Consulting Limited Full time

    We are seeking an experienced Service Desk Team Leader to join our N Consulting Limited team in Birmingham, UK. The successful candidate will have 5-7 years' experience in a customer-facing technology position, with a proven track record of leading high-performing teams. A competitive salary package is available for this permanent position, with a base...


  • Birmingham, Birmingham, United Kingdom Rexel USA Incorporated Full time

    Windows and Office Support PositionWe have a dynamic job opening for a talented IT professional at Rexel USA Incorporated in the US. As a Service Desk Analyst, you will be part of a dedicated team that provides exceptional customer service and achieves business objectives.The Job Description:You will provide top-notch technical support to customers using...


  • Birmingham, Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    Lynx Recruitment Ltd are partnering with a leading freight services organisation based in the UK to find an experienced 2nd Line Service Desk Analyst.Job Description:This role involves delivering exceptional customer service as part of the Service Desk team, acting as the main point of contact for employees, customers, and business partners.Key...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    **Job Overview:**We are looking for a highly skilled Service Delivery Analyst to join our team in Birmingham. This is a key role that will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.About the Job:This Service Delivery Analyst position involves...