IT Technical Support Specialist
5 days ago
**Job Summary:**
We are seeking an experienced IT Technical Support Specialist to join our team in Birmingham. This is a critical role that will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.
About the Role:This Senior Help Desk Engineer position involves delivering 2nd and 3rd line support within an ITIL-based service desk environment. The successful candidate will be responsible for managing service desk tickets escalated from the front-line support team, handling 3rd line support including networking tasks and project work, and escalating incidents and requests as required.
Key Responsibilities:- Deliver 2nd and 3rd line support: Providing technical assistance and troubleshooting services to users with complex IT issues.
- Manage service desk tickets: Escalating issues from the front-line support team and ensuring timely resolution.
- Deploy and maintain software, hardware, and networks: Installing, configuring, and maintaining various IT systems and infrastructure.
The ideal candidate will have solid experience in an IT service desk role, knowledge of ITIL processes, and proficiency in Windows Server, Active Directory, and Microsoft Office 365.
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