Technical Support Specialist

5 days ago


Birmingham, Birmingham, United Kingdom Permanent Futures Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Permanent Futures in Birmingham. As a key member of our IT department, you will provide exceptional customer service and technical support to our clients.

About the Role:
In this exciting opportunity, you will be responsible for providing primary interface with customers via telephone, email, face-to-face and video conferencing. You will also log all Incidents, Service Requests, Problems, Changes and Knowledge in the ITSM tool to ensure that issues are appropriately identified and tracked through to resolution. Your duties will include analysing issues using 1st line knowledge, processes and procedures, prioritizing issues based on ITIL best practice (Impact / Urgency) and determining if a 1st Line fix is achievable before escalating to 2nd Line Support or Third Parties.

Requirements:
To succeed in this role, you will need to have experience in 1st line support, dealing with IT tickets, Cisco VoIP, Microsoft Office Suite, and Microsoft Active Directory. While ITIL qualifications are not necessary, they are beneficial. You will also be required to take ownership and responsibility of daily checks/tasks, ensuring that they are accounted for and completed to a high standard.

What We Offer:
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also receive a range of benefits including £1,500 per year towards training and development, as well as access to our state-of-the-art facilities and equipment. Our company values include a commitment to customer satisfaction, teamwork, and continuous improvement. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we would love to hear from you.

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