Technical Support Specialist

2 days ago


Birmingham, Birmingham, United Kingdom Bullion By Post Full time

Bullion By Post is a leading online bullion dealer with a turnover of £300m annually. We're committed to transparent pricing, customer education, and exceptional service, setting us apart in the industry.

About the Role

We're seeking an experienced IT Support Specialist to join our growing technology team. As an IT Support Specialist, you'll provide technical expertise and real business impact by building, maintaining, and supporting our IT systems.

Key Responsibilities

You'll:

  • Support end-users with technical issues across software, hardware, and connectivity
  • Manage end-user accounts and devices
  • Configure and maintain our VOIP systems
  • Maintain and monitor our CCTV systems
  • Document and review our operating procedures
Requirements

To succeed in this role, you'll need:

  • A strong understanding of Microsoft Windows 10/11 configuration and management
  • An understanding of WAN and LAN networking technologies
  • An understanding of Active Directory, file permissions, and role management
  • Solid troubleshooting and diagnostic skills
  • Good verbal and written communication skills
What We Offer

Becoming part of our dynamic team will give you the opportunity to learn new skills, hone your existing ones, and enjoy a fulfilling career. You'll be working with a talented team that values integrity, agility, ambition, clarity, and efficiency.



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