Technical Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Hisun Motors Corp. Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Hisun Motors Corp. The ideal candidate will possess excellent customer service skills, technical knowledge of IT systems, and experience in resolving complex issues.

Job Description:

The Technical Support Specialist will be responsible for providing top-notch support to our customers, including troubleshooting technical issues, communicating with customers via phone and email, and escalating complex cases to senior team members as needed.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, and other communication channels.

  • Troubleshoot complex technical issues using tools such as Fault Tree Analysis to resolve customer complaints.

  • Communicate clearly and professionally with customers, documenting all interactions and resolutions in our system.

  • Evaluate and escalate complex cases to senior team members as necessary to ensure prompt resolution.

  • Collaborate with internal teams to identify and implement process improvements.

  • Develop and maintain expertise in SAP and Microsoft software systems.

  • Foster a positive and professional relationship with customers, representing Hisun Motors Corp. in a courteous and respectful manner.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.

  • Minimum 2 years of experience in a technical support role or related field.

  • Excellent communication and problem-solving skills, with ability to work independently and collaboratively as part of a team.

  • Knowledge of SAP and Microsoft software systems, with experience in troubleshooting and resolving complex technical issues.

  • Valid driver's license and clean driving record.

  • Ability to travel occasionally to customer sites, with willingness to relocate to McKinney, TX.

Salary: $65,000 - $80,000 per year, depending on experience.



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